Event Concierge
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Job Description
Event Concierge supporting high-profile conferences and events for a global engagement marketing agency. Requires experience with Cvent and EventsAir, focusing on delivering seamless delegate experiences.
Responsibilities:
- Build and manage event registration websites using Cvent and EventsAir
- Handle delegate concierge services, including responding to inquiries and providing event-related assistance
- Manage and support attendee communications before, during, and after events
- Cross-check event documentation to ensure accuracy and completeness
- Compile and prepare event reports for internal teams and clients
- Support the Project Lead in delivering event requirements, with a focus on enabling more client-facing activities
- Assist in troubleshooting registration or system-related issues as needed
- Ensure a smooth and professional delegate experience throughout the event lifecycle
Requirements:
- Must have a minimum of 5 years experience in event management or a related field
- Strong working knowledge of Cvent and EventsAir is required
- Experience in conferences, meetings, or corporate events industry is highly preferred
- Travel Management experience including management of hotel room blocks, attrition and liaising with flight providers
- Ability to manage multiple tasks and deadlines in a fast-paced environment
- Strong attention to detail, communication, and organizational skills
- Collaborative mindset, supporting senior project leads and broader event teams
- May support international clients and varying time zones depending on event requirements
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