Executive Director, Client Management – Hospitals and Health Systems
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Executive Director leading client management for Luminare Health's hospital sector. Focusing on strategy development, client engagement, and team mentoring within a remote work setting.
Responsibilities:
- Develop and execute the Luminare Health Hospital strategy and product roadmap.
- Serve as the Executive Sponsor to large, complex Hospital System clients.
- Engage with the clients at a strategic level helping them execute on their strategic priorities.
- Work closely with Client Managers and Relationship managers on day-to-day client/broker issues as well as high priority issue resolution.
- Address and resolve complex client issues with a sense of urgency by assisting with escalations, ensuring client satisfaction and loyalty.
- Lead and mentor the client management team, ensuring effective guidance, performance oversight, and adequate staffing.
- Collaborate with training and compliance to support onboarding and continuous education, including industry updates, regulations, and product trends.
- Monitor KPIs to drive client satisfaction, retention, revenue, and service excellence.
- Provide high level of customer service to all internal and external constituents.
- Represent the client's perspective within the organization.
- Collaborate cross-functionally with sales, marketing, and product teams to deliver a seamless client experience.
- Partner with sales to understand prospect needs, tailor solutions, and support finalist presentations and RFP responses.
- Lead market-based planning for the client engagement team, evaluate RFP performance, and gather market insights to inform product, process, and technology enhancements.
- Establish a framework to capture and act on feedback related to offerings, pricing, and contracts.
- Build and nurture strong relationships with key clients and brokers.
Requirements:
- Bachelor’s degree in a related field.
- Minimum of 12 years of leadership experience in client management, ideally within a complex or regulated environment, preferably in healthcare.
- Direct experience working within a hospital or health system.
- In-depth knowledge of the hospital and health system industry, including market trends and strategic challenges.
- Exceptional interpersonal skills with the ability to facilitate meetings, resolve conflicts, build consensus, and collaborate across departments and organizational levels.
- Proven ability to build and lead cross-functional teams, foster team morale, and drive shared success.
- Strong strategic thinking and problem-solving skills, with a track record of analyzing complex situations and delivering innovative, sound solutions.
- Solid financial acumen, including experience with self-funded markets, health system business models, budget management, and revenue growth strategies.
- Willingness and ability to travel up to 25%.
- Demonstrated consultative selling skills.
- Advanced degree in related field.
- Deep experience working with broker and consultant community specifically in health system business.
Benefits:
- health and wellness benefits
- 401(k) savings plan
- pension plan
- paid time off
- paid parental leave
- disability insurance
- supplemental life insurance
- employee assistance program
- paid holidays
- tuition reimbursement
- other incentives
Similar Jobs
Claims Director – Rideshare
Claims Director leading a customer-focused insurance team at Reserv, revolutionizing claims through technology and operational excellence. Overseeing team development and driving satisfaction with innovative strategies.
Director of Hospital – Patient Services
Director of Hospital & Patient Services managing market development for healthcare services at FMCNA. Leading strategic direction for Hospital Services Specialists and Renal Travel Consultants.
Senior Director, Pharma Industry Advisor
Industry Advisor to Pharma+ accounts at Salesforce driving cross-functional growth strategies. Collaborate with clients and industry stakeholders to deliver impactful solutions and build key relationships.
Director – West Coast Engagement
Director of West Coast Engagement developing partnerships with K-12 school systems, focusing on improving instructional practices. Collaborating to provide solutions for educational leaders addressing instructional challenges.
Director – Business Unit Leader, Response and Recovery Programs
Director/Business Unit Leader for Response and Recovery Programs at Tidal Basin overseeing federal and state response and recovery initiatives. Leading a multidisciplinary service and client relationship management.
Associate Director, Workforce Management
High-impact leadership role managing workforce scheduling and real-time adherence in pharmacy operations. Ensure efficiency and compliance while enhancing employee engagement and patient safety.
Assistant Director, Graduate Admissions Information Systems
Assistant Director managing Graduate Admissions Information Systems for Florida Atlantic University. Utilizing Slate CRM to enhance recruitment and admissions processes with technical leadership.
Senior Director, Engagement Management – Higher Education, Nonprofit
Senior Director of Engagement Management overseeing a team of Engagement Managers and Delivery Directors at Workday. Focusing on successful deployment of services for Higher Education and Nonprofit sectors.
Director, Revenue Cycle
Director of Revenue Cycle Management at Guidelight Health leading and optimizing revenue cycle processes. Focused on team leadership, compliance, and strategic planning for healthcare revenue management.
Director of Paid Performance
Director of Paid Performance at Onnit Labs overseeing Google and Meta paid acquisition strategies. Responsible for budget management and performance reporting to leadership.
Director, Customer Advocacy
Director of Customer Advocacy at Tempo creating and managing customer relationships and advocacy program. Working closely with Customer Success to enhance customer experiences and brand strength.
Director of Cash Reconciliation
Director of Cash Reconciliation at RethinkFirst responsible for payment posting and reconciliation processes. Ensuring financial accuracy and integrity across the revenue cycle while managing teams.
Director of Billing, RCM
Director of Billing overseeing claim submissions and revenue cycle management operations for a healthcare company. Leading teams and ensuring compliance with billing regulations and workflows.
Senior Scientific Director, Publications – Portfolio Lead
Portfolio Lead managing scientific strategy and content excellence for Red Nucleus in medical communications. Overseeing large accounts and driving scientific strategy and quality standards.
Senior Director – Strategy & Delivery, Alzheimer's/Neurology
Senior Director or Executive Director in Strategy & Delivery, leading clinical trials at Syneos Health. Responsible for customer engagements and executive oversight in drug development.
Director – Client Engagement
Director of Client Engagement driving business growth and client satisfaction for Rimini Street. Leading a team to manage and grow enterprise client relationships across North America.
Assistant Director of Programs, ICHI
Assistant Director overseeing grant-funded programs driving community health outcomes at UAMS. Ideal for strategic thinkers passionate about advancing health equity through project management.
Associate Director/Director, Thought Leader Engagement – Gyn-Onc
Associate Director/Director managing thought leader engagement within Gynecologic Oncology to support the launch of Rina-S. Collaborating with cross-functional teams and ensuring exceptional customer experience.
Director – Thought Leader Engagement, Gyn-Onc
Director of Thought Leader Engagement at Genmab managing oncology KOL relationships. Developing strategies for successful pre-launch and launch activities in Gynecologic Oncology.
Nurse Director – RN
Traveling Nurse Director overseeing healthcare operations in senior living communities across multiple states. Ensuring quality care and managing nursing staff with clinical leadership responsibilities.