Family Access Manager, Skeletal Dysplasia
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Job Description
Family Access Manager supporting U.S. families with access, affordability, and reimbursement for BridgeBio’s skeletal dysplasia medicines. Coordinating patient support programs and commercial stakeholders.
Responsibilities:
- Engage with families/care partners on access, affordability, and reimbursement processes for BridgeBio’s commercialized skeletal dysplasia asset
- Educate families/care partners on access, affordability, and reimbursement processes
- Build family support program awareness and execute new product launch activities
- Collaborate with the Director of Family Access Managers and internal colleagues on patient services goals and brand strategies
- Provide family-facing access and affordability support for infigratinib
- Ensure a compliant, positive patient journey with BridgeBio stakeholders
- Evaluate and implement family access opportunities within a specific geographic area
- Resolve access and affordability issues by phone or face-to-face
- Direct access support among consented families, hubs, pharmacies, prescriber offices, and support organizations
- Coordinate missing-information follow-ups with the hub partner
- Manage relationships between ForgingBridges and consented patients
- Onboard new families to ForgingBridges and manage program status changes
- Control information and communications workflows with families
- Collaborate with Patient Advocacy and attend advocacy meetings and events
- Facilitate in-person education for families/care partners
- Report compliant insights and findings to Brand Marketing and Commercial functions
- Handle protected health information according to BridgeBio policy
- Attend national sales meetings, conferences, and regional events as needed
- Develop and execute tactical access plans and role metrics
- Provide strategic and tactical input for continuous improvement
- Perform additional assigned responsibilities
- Report to the Director of Family Access Managers
Requirements:
- BA/BS degree is preferred
- Minimum of 5-8 years of Biotech/Pharma experience; Patient services, Market Access, and hub experience preferred
- Rare Disease experience is preferred
- Strong communication and interpersonal skills
- Ability to work independently and in a team environment
- Demonstrate confidence in building rapport with families/care partners
- Must have a strong foundation and experience working closely with patient support programs including copay, cost sharing programs, affordability design, and hub models for medical and pharmacy benefit products
- Comprehend the complex environment of the specialty market, buy and bill, retail market, reimbursement/access challenges, as well as the OIG/CMS/legal guidelines for offering patient support programs
- Demonstrate excellent analytical skills and the ability to develop sound strategies and tactics for patient access
- Exhibit superior communication (oral and written) and teamwork skills to effectively contribute across cross-functional teams
- Previous FAM/PAL experience is a plus
- Extremely detail oriented to create and manage program documents
- Experience establishing and maintaining high-level relationships with families, patients, and key decision-makers
- 40-60% domestic travel is required, regionally and intermittently across the US
Benefits:
- Market-leading compensation
- 401(k) with employer match
- Employee Stock Purchase Program (ESPP)
- Pre-tax commuter benefits (transit and parking)
- Referral bonus for hired candidates
- Subsidized lunch and parking on in-office days
- 100% employer-paid medical, dental, and vision premiums for you and your dependents
- Health Savings Account (HSA) with annual employer contributions, plus Flexible Spending Accounts (FSA)
- Fertility & family-forming benefits
- Expanded mental health support (therapy and coaching resources)
- Hybrid work model with flexibility
- Flexible, “take-what-you-need” paid time off and company-paid holidays
- Comprehensive paid medical and parental leave
- Skill development and internal mobility opportunities
- Career pathing through regular feedback, continuous education and professional development programs via LinkedIn Learning, LifeLabs, & BetterUp Coaching
- Financial rewards, peer-to-peer recognition, and growth opportunities
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