Senior Field Service Engineer
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Job Description
Senior Field Service Engineer delivering remote and on-site DCS support for ABB industrial customers. Leading troubleshooting, maintenance, commissioning and lifecycle services across the UK.
Responsibilities:
- Lead delivery of after-sales support for ABB Distributed Control Systems (DCS)
- Deliver preventative maintenance, corrective maintenance, system modifications, commissioning and lifecycle services
- Act as the senior technical escalation point for complex fault finding, root-cause analysis, recovery activities and technical risk assessments
- Provide advanced on-site, remote and out-of-hours technical support
- Manage customer service activities and maintenance contract obligations
- Build trusted customer relationships and provide technical guidance and recommendations
- Conduct lifecycle audits, feasibility studies and technical assessments
- Prepare technical reports, service documentation, quotation support and recommendations
- Identify opportunities for additional service and lifecycle solutions
- Coach and mentor engineers, deliver technical training and share best practices
- Follow ABB's Code of Conduct and health, safety and environmental requirements
- Participate in the on-call rota and travel throughout mainland UK and occasionally overseas
Requirements:
- Degree-qualified in Engineering (BSc) or able to demonstrate equivalent engineering competence
- Extensive experience in process control engineering, including customer-site support, maintenance, commissioning, fault finding and complex technical troubleshooting
- Proven ability to work independently while supporting and developing others
- Expert working knowledge of at least one Distributed Control System (DCS), with the ability to broaden expertise through training and practical application
- Strong understanding of process control principles and industries reliant on industrial automation systems
- Demonstrated technical leadership skills, including complex diagnostics, technical reviews and risk-based decision making
- Commercially aware, with experience supporting customer relationships, contractual commitments and technically robust service proposals
- Self-motivated, adaptable and collaborative, with strong communication skills and excellent written and spoken English
- Ability to participate in the on-call rota and travel throughout the UK and occasionally overseas
Benefits:
- Competitive salary
- 25 days annual leave plus bank holidays
- Competitive contributory pension scheme
- Life assurance
- Flexible benefits scheme, including options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more
- Internal mobility opportunities, mentorships & access to projects globally
- Employee Assistance Programme
- Generous employee referral scheme
- Private medical cover
- Generous bonus scheme
- Company car or cash for car allowance
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