Field Service Technician

Posted 1hrs ago

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Job Description

Remote Field Service Technician installing, repairing, and troubleshooting ProMach’s automated packaging machinery. Training customers and supporting field service across California and the United States.

Responsibilities:

  • Install, integrate, repair, and troubleshoot flexible machinery of complex design
  • Ensure inspection, testing, quality, and operating specifications are met
  • Direct or oversee customer personnel during machinery installations, integrations, and servicing
  • Customize machine programs on-site to meet customer needs
  • Maintain occasional 24-hour on-call status
  • Provide customer technical telephone support
  • Provide factory floor support when not traveling for field service
  • Train customers on machinery operation and service
  • Assist customers with aftermarket parts needs in the field

Requirements:

  • Knowledge of mechanical principles
  • Willingness to travel extensively within the US and internationally from time to time
  • Good communication and interpersonal skills
  • Strong customer service focus
  • Familiarity with PLC/PC systems helpful
  • Proficiency in Windows and MS software (Word, Excel, Outlook)
  • Ability to train customer personnel on equipment
  • Experience in flexible packaging material machinery preferred
  • Minimum of 1 year experience in machinery repair
  • PLC programming experience preferred
  • Technical Associate degree or equivalent combination of education and experience
  • Willingness to travel a minimum of 75%
  • Must be eligible to work in the United States

Benefits:

  • Comprehensive medical/dental programs
  • Life insurance
  • Generous paid time off program
  • Retirement savings plan with a company match
  • Benefits eligibility on the first day of employment
  • Growth opportunities
  • Open, communicative environment fostering individual initiative
  • Reasonable accommodation for individuals with disabilities