Field Service Engineer
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Job Description
Field Service Engineer traveling to customer sites for repairs and maintenance in the pharmaceutical industry. Support and maintain equipment with a focus on customer satisfaction and quality service.
Responsibilities:
- Travel to customer sites for initial commissioning/debug
- Travel to customer sites to perform repair, maintenance or SLA service on Equipment
- Flexibility to support customers with potential short notice and off schedule days
- Determine and report defective materials or questionable conditions for further service
- Ensure the customer’s machine has a quality cosmetic appearance upon completion
- Perform advance diagnosis, testing, and repairs
- Stay updated on machine designs and latest training with support in Assembly
- Build spare part and retrofit assemblies according to prints
- Display a positive attitude every day
- Promote the company and fellow employees in a positive manner at all times
- Show a strong eagerness to learn
- Show initiative towards excelling with the company
- Clean and organize work area daily
- Maintain personal appearance in a professional manner
- Attend and participate in company meetings
- Travel 75% or more to customer sites
Requirements:
- High school diploma or GED equivalent (required)
- Two-year degree in Manufacturing, Electrical, Machine Assembly Technology, etc. (preferred)
- Experience with Machine Based Inspection and Defect Detection Systems (preferred)
- Experience with Vision Inspection in the pharmaceutical packaging industry (preferred)
- Knowledge of image processing systems and optical systems used in Manufacturing Production (preferred)
- 5-7 years of applicable Field Service experience (required)
- 5-7 years of experience in manufacturing and automation equipment (preferred)
- 3-4 years of experience traveling as a Field Technician (required)
- Ability to travel approximately 85% or greater (required)
- Ability to be on-call and provide weekend support (required)
- Skillful use of hand tools and power tools
- Ability to read and understand prints for assembly of mechanical hardware
- Ability to read and understand basic electrical prints for wiring on assemblies
- Intermediate mechanical knowledge
- Basic technical mathematical knowledge
- Basic to intermediate electrical knowledge
- Teamwork skills to reach common goals
- Clear communication skills (verbal and written)
- Basic computer literacy with programs such as MS-Word, MS-Excel, MS-Outlook, and/or business software
Benefits:
- Relocation assistance available if needed
- Attractive compensation package including health, dental, vision insurance and retirement plan
- Modern work environment with open culture towards improvements and new ideas
- Global operating company with a wide customer basis and a growing business
- International cooperation within group-expert network to implement corporate wide concept
- Working in a team who is focusing on customer requirements
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