Technical Support Engineer, Field
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Job Description
Field technical support engineer installing, training, and repairing Formlabs 3D printing systems. Supporting customers across the DACH region while traveling 80%+ of the time.
Responsibilities:
- Serve as Formlabs’ primary technical point of contact and company representative across the DACH region and beyond
- Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems
- Conduct structured on-site customer training on machinery operation, software use, and basic maintenance
- Perform live product demonstrations
- Respond to customer downtime, including urgent repairs on short notice
- Manage annual preventative maintenance visits within the 90-day target window for warrantied customers
- Diagnose electromechanical issues and achieve single-visit resolutions
- Execute a high volume of field service activity
- Independently manage flights, trains, hotels, rental cars, and expense submissions
- Maintain installation, training, and repair records in Salesforce
Requirements:
- Based in Frankfurt, Berlin, or Munich is highly preferred due to hub connectivity
- Willing to travel and be on the road 80%+ of the time
- Strong technical background in electromechanical/hardware
- Soft skills required to teach others how to use the technology
- Fluency in German and English, both at C1 level
- Valid driver’s license required
- Fluency in French is a bonus
- Passion for 3D printing and emerging technologies is a bonus
- Experience in rapidly-growing startup environments is a bonus
Benefits:
- Shares in the company
- Free mental health & well-being sessions with an external partner
- Learning and development budget
- Free 3D prints
- Urban Sports Club discount
- Supplementary, opt-in German pension scheme
- Fun team events
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