Field Service Engineer
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Job Description
Field Service Engineer responsible for installation and maintenance of complex medical imaging equipment. Role includes troubleshooting, compliance testing, and extensive travel within assigned territories in the USA.
Responsibilities:
- Responsible for installing, maintaining, troubleshooting, and repairing complex imaging devices. Performs corrective and preventive maintenance on customer owned equipment within an assigned territory.
- Responsible for the installation, de-installation, and relocation, including packing, unpacking and inspection of new products in an assigned area.
- Performs administrative duties associated with the job including the timely completion and submission of expense reports, parts requisitions, installation reports, service reports, customer complaint reports and other reporting duties from time to time as assigned.
- Responsible for troubleshooting, repairing and maintaining complex clinical systems.
- Responsible for maintenance of assigned tools, test equipment, instrumentation, calibration records and assigned technical spares.
- Performs on-call standby duty and travel as required. Must be prepared to work unscheduled and odd hours on occasion and on short notice.
- Will provide technical guidance and assistance to customers as required.
- Performs final calibration, compliance testing and applications training as required for customer acceptance.
- Will adhere to and ensure compliance with safety policies and good manufacturing practices.
- Must inspire total customer confidence in abilities to resolve technical problems.
Requirements:
- Bachelor's degree or equivalent experience in an electro-mechanical field
- Previous biomedical, x-ray fundamentals, electronics, or computer technology training required
- Must possess the ability to grasp new product technology with a minimum in formal training and the use of technical publications and maintenance procedures.
- Must have demonstrated a high aptitude to thoroughly understand complex systems
- Previous experience in servicing complex electronic and electromechanical systems in the medical field
- Two or more years hands on experience in troubleshooting, repairing, and maintaining biomedical, clinical and/or X-ray diagnostic imaging equipment.
- Capable of operating all test equipment and instrumentation related to the job, (oscilloscope, diagnostic testers, RF measurement equipment, etc.)
- Strong verbal and written communication skills; comfortable presenting to senior management
- Proficient analytical, problem solving, decision-making skill
- Able and willing to work extended hours and weekends as needed
- Must have a valid driver’s license and be able to rent a car for service travel purposes.
- Must have good communications skills, both verbal and written
- Must possess excellent interpersonal skills
- Must be capable of working without supervision
- Must be able to do heavy lifting (50 lbs or more)
- Must be willing to travel extensively
Benefits:
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
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