Field Service Technician – Windows and Doors
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Job Description
Field Service Technician ensuring Viwinco windows and patio doors perform effectively. Traveling to homeowner locations for diagnoses, repairs, and installations with a strong customer service focus.
Responsibilities:
- Traveling to homeowner locations to diagnose, repair, and replace Viwinco windows and patio doors
- Ensuring replacement parts are measured correctly and installed properly
- Testing windows and doors to confirm they are fully operational before leaving the home
- Walking homeowners through the operation and maintenance of repaired products
- Answering customer questions and providing friendly, professional service
- Completing accurate and timely field service reports
- Collaborating with Field Technicians, the Service Manager, and Customer Service team
- Resolving service calls efficiently and with a strong focus on customer satisfaction
- Maintaining a professional, courteous attitude during every interaction
- Performing additional responsibilities as assigned by management
Requirements:
- 1–2 years of experience in finish carpentry or a related trade
- Basic knowledge of window and patio door repair/service (preferred)
- Valid driver’s license
- Strong communication skills – both verbal and written
- Ability to stay organized and detail-oriented
- Strong sense of customer service and first-call resolution
- Ability to listen to feedback and continuously improve
- A natural ability to show empathy and professionalism when working with homeowners
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
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