Field Service Engineer
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Job Description
Field Service Engineer providing expert-level technical support for Flow’s water-cutting systems. Working independently to ensure optimal system performance at customer sites with occasional travel for service.
Responsibilities:
- Provide expert-level technical support for Flow International Corporation’s water-cutting and surface preparation systems
- Deliver on-site and remote technical support for the operation, diagnosis, and repair of Flow systems
- Assist customers in troubleshooting, part identification, and resolution of technical issues via phone, email, or site visits
- Travel to customer sites, sometimes on short notice and outside of normal business hours
- Perform routine and preventive maintenance on customer equipment
Requirements:
- Associate’s degree in Electronics, Mechanical Engineering, Robotics, or a related technical field; or equivalent combination of education and experience
- Minimum of 2 years of field service experience working with robotics, motion control systems, CNC machinery, or similar capital equipment
- Strong diagnostic and troubleshooting skills
- Proficient in using Microsoft Office (Word, Excel), Outlook, Teams
- Willingness and ability to learn Flow's products, systems, and procedures quickly
- Experience providing technical support over the phone is preferred
Benefits:
- Medical, dental, vision insurance
- 401(k) with company matching contributions
- Paid time off
- Life and disability insurance
- Education reimbursement
- Global opportunities for career development
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