IT Field Service Engineer
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Job Description
IT Field Service Engineer providing advanced IT support across multiple healthcare locations in the United States. Requires travel and strong technical skills for user support and infrastructure management.
Responsibilities:
- Provide advanced support for Windows desktops and laptops, including hardware, OS, and application troubleshooting
- Support end‑user computing environments and associated applications
- Manage and support on‑premise infrastructure, including Active Directory, user access, Group Policy, domain controllers, servers, networking, and security features
- Install, configure, and support third‑party software applications
- Utilize remote monitoring and troubleshooting tools to resolve issues efficiently
- Create, manage, and deploy workstation images using enterprise imaging tools
- Leverage Windows PowerShell for task automation and configuration management
- Install, monitor, and remediate antivirus and anti‑malware solutions
- Troubleshoot basic networking issues, including TCP/IP, firewalls, routing, and VPN connectivity
- Support cloud and hybrid environments
- Document configurations, procedures, and resolutions
- Deliver excellent customer service while managing multiple priorities effectively
Requirements:
- 3–5 years of experience supporting Windows workstation environments
- Strong knowledge of: Windows Active Directory, Group Policy, and Domain Controllers
- Remote troubleshooting tools and techniques
- Antivirus and anti-malware solutions and remediation
- PowerShell scripting and basic task automation
- Networking fundamentals (TCP/IP, firewalls, routing, VPN clients)
- Imaging and deployment tools (e.g., Desktop Central, PDQ, or similar)
- Cloud and hybrid IT environments
- Excellent troubleshooting, analytical, time-management, and customer service skills
- Strong verbal and written communication abilities.
Benefits:
- Telecommuting available on an as-needed basis
- Must maintain reliable home internet: Cable or Fiber connection
- Minimum 20 Mbps download / 5 Mbps upload
- Opportunity for overtime pay
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