Field Service Engineer
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Job Description
Field Service Engineer at JMS plays a pivotal customer-facing role in ensuring proper equipment installation and maintenance. It requires significant travel and offers opportunities for complex projects across diverse settings.
Responsibilities:
- Serve as the primary on-site technical expert during equipment installation, startup, commissioning, and troubleshooting
- Execute complex diagnostics and service activities involving mechanical, electrical, and controls systems
- Provide clear training to plant operators and maintenance personnel on equipment operation, safety, and preventive maintenance
- Conduct root cause analysis and generate detailed technical service reports for internal and external stakeholders
- Document all field activities, observations, and recommendations; submit timely service and expense reports.
- Collaborate closely with project engineers, controls specialists, and the design team to improve project execution and equipment performance
- Participate in post-installation service and support, including warranty and non-warranty visits
- Conduct field readiness assessments and lead job site evaluations during project turnover
- Maintain active communication with customers and internal stakeholders regarding scheduling, service status, and potential risks
- Represent JMS with professionalism, confidence, and technical expertise at customer facilities across the U.S
Requirements:
- 3+ years of experience in a field service or industrial construction environment, preferably with equipment start-up, diagnostics, and commissioning
- Strong background in electrical systems and controls; ability to troubleshoot PLC panels, motor starters, VFDs, and relay logic
- Familiarity with industrial programming, plant-level integration, and interfacing with SCADA systems is a major plus
- Demonstrated experience in working independently and resolving complex technical issues under pressure
- Excellent communication skills with the ability to represent JMS confidently in customer-facing environments
- Valid driver’s license
- Ability and willingness to travel approximately 85% of the time, including occasional weekends
- Associate’s degree in Electrical Engineering, Mechanical Technology, Industrial Automation, or a closely related technical field. Equivalent military or technical experience will also be considered.
Benefits:
- Competitive base salary
- Bonus opportunities
- Company paid medical
- Dental and life insurance
- 401K
- Excellent training
- Great family work environment
- Paid vacation and holiday
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