Senior Customer Service Engineer
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Job Description
Senior Field Service Engineer supporting Revvity's In Vivo Imaging product line. Focused on enhancing lab productivity through effective customer service and support.
Responsibilities:
- Install, maintain, validate and repair Revvity and/or multivendor instrumentation at customer sites with best-in-class service
- Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols
- Deliver customer familiarization for instrument operation and maintenance
- Communicate service offerings including training, support, software, laboratory services products and field upgrades
- Partnership with customers to understand their analytical workflow and application
- Travel up to 50% (50% locally in the state of MA and 50% in other states)
Requirements:
- Associate's degree and a minimum of 7 years of field experience with a directly related experience in medical and biological research device service and support
- OR Bachelor’s degree and a minimum of 5 years of field experience with a directly related experience in medical and biological research device service and support
- A valid driver’s license
Benefits:
- Medical, Dental, and Vision Insurance Options
- Life and Disability Insurance
- Paid Time-Off
- Parental Benefits
- Compassionate Care Leave
- 401k with Company Match
- Employee Stock Purchase Plan
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