Field Service, Technical Sales Specialist – Medical Equipment
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Job Description
Field Service & Technical Sales Specialist supporting medical device services and client relationships at Prescott’s, Inc. This role combines technical skills with customer-facing sales activities in Ohio.
Responsibilities:
- Inspect and evaluate medical equipment to identify service requirements, diagnose operational issues, and determine appropriate repair and maintenance solutions.
- Perform scheduled preventive maintenance and safety inspections on surgical microscopes and related equipment in accordance with OEM and company standards.
- Respond promptly to multiple weekly service calls, prioritizing urgent repair needs and delivering fast, effective resolutions to keep clinical operations running smoothly.
- Work closely with hospitals, clinics, and surgical teams to ensure their equipment operates safely and reliably.
- Build and maintain trusted relationships with healthcare professionals through excellent service, professionalism, and responsiveness.
- Drive new business and account growth within the assigned territory, identifying opportunities for service contracts, refurbishments, and equipment sales.
- Travel to customer sites to perform hands-on service work, attend service meetings, and identify opportunities for ongoing maintenance or refurbishment support.
- Ensure all service activities comply with company policies, procedures, and regulatory requirements.
- Represent Prescott’s at industry conferences and trade shows by showcasing our service capabilities, engaging with new clients, and strengthening brand awareness.
Requirements:
- High school diploma or GED required
- 1-3 years of experience in field service, biomedical engineering, or technical sales
- Strong technical acumen with the ability to diagnose, repair and maintain complex medical or industrial equipment.
- Proven ability to build relationships and influence purchasing decisions in a professional setting.
- Ability to effectively balance hands-on technical service responsibilities with customer-facing sales and commercial activities.
- Proficiency in reading and interpreting service manuals, schematics, and technical documentation.
- Excellent communication and customer service skills with a professional, solution-oriented approach.
- Organized and self-motivated, and capable of managing priorities across a wide geographic territory.
- Experience with CRM systems and Microsoft Office Suite.
- Willingness to travel frequently within the assigned territory (approximately 60–80%).
- Valid driver's license with a clean driving record.
- Must be able to pass a background check and drug screen.
- Physical ability to lift and carry equipment up to 40 pounds.
- **Preferred:**
- Experience within the medical device or healthcare industry a plus
- Experience with ERP or field service software is an advantage (preferably NetSuite).
Benefits:
- Paid time off
- Healthcare insurance (medical dental, and vision coverage)
- Accident insurance, critical illness, and hospital indemnity insurance
- Short term (employee paid) and long-term disability (employer paid)
- 401K plan with company matching.
- Continuous learning and development - offering opportunities for training, workshops, and certifications.
- Our fun and inclusive work environment celebrates diversity and fosters growth, making every day an opportunity to thrive
- Company car or car allowance, daily per diem, company cell phone, will also be provided for this position.
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