Field Service Engineer
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Job Description
Field Service Engineer installing, troubleshooting, and maintaining Entegris liquid and gas equipment. Supporting semiconductor manufacturing customers across Japan and overseas.
Responsibilities:
- Assist with liquid and gas equipment installation
- Troubleshoot liquid and gas equipment
- Perform liquid/gas canister changes
- Facilitate prompt return of empty cylinders and canisters
- Install new or modified equipment at customer facilities according to specifications
- Provide on-site technical assistance to troubleshoot and repair equipment
- Maintain performance reports
- Assist in developing service handbooks and bulletins based on field investigations, engineering changes, and product knowledge
- Serve as a communication link between customers and the company
- Ensure customer satisfaction with installation, troubleshooting, repair, preventive maintenance, and engineering change upgrades
- Attend personal and technical training to maintain professional engineering expertise
Requirements:
- Two-year technical school degree in engineering, science or chemistry field required
- Four-year college degree is a positive
- 3+ years of experience in field support/service or similar experience with a capital equipment company required
- CVD/CMP/WET module EE&PE experience preferred
- Strong verbal and written communication skills
- Customer interacting skills
- Self-driven and interested in continuous improvement and learning the semiconductor industry
- Willingness to travel within Japan and overseas
- On-duty phone and 24-hour on-call standby requirement
Benefits:
- Training will be provided
- Opportunity to increase competency and progress in the company
- Personal and technical training
- Reasonable accommodation where applicable
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