Field Service Engineer – IC-LC-MS
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Job Description
Field Service Engineer installing, repairing, and validating Thermo Fisher IC-LC-MS instruments. Supporting research, industrial, and healthcare customers across Italy.
Responsibilities:
- Perform on-site installation, repair, maintenance, qualification, and validation of IC-LC-MS instruments
- Deliver activities related to the instrumental branch with the highest possible efficiency
- Assure customer satisfaction through excellent repair and support
- Work with ULS teams and Sales while maintaining a client-focused approach
- Schedule repair, maintenance, and qualification jobs by priority
- Maintain spare parts inventory, tools, manuals, and test equipment
- Promote and sell installations, extended service contracts, preventative maintenance, and related services
- Advise customers of new products and upgrades and report sales opportunities to account representatives
- Perform service activities in compliance with Company values and 4i principles
- Maintain a clear vision for cost savings
- Train and support customers on equipment operation
- Document service activities and prepare detailed reports
Requirements:
- Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments
- Preferred fields of study: Electronics, Engineering, Physics, Chemistry, or related technical field
- Additional relevant certifications are advantageous
- Strong electronics and mechanical troubleshooting skills, including component-level diagnosis
- Experience with ultra-high vacuum systems and high voltage equipment preferred
- Excellent written and verbal customer service and communication skills
- Strong organizational and time management capabilities
- Proficiency with Microsoft Office suite and service management software
- Ability to read and interpret technical documentation and schematics
- Valid driver's license and ability to travel up to 50–75% within assigned territory
- Ability to lift up to 50 lbs and work in various laboratory environments
- Proficiency in English required; additional languages beneficial
- Strong problem-solving abilities and capacity to work independently
- Adherence to safety protocols and quality standards
- Ability to respond to customer needs with short notice
- Ability to effectively train and support customers on equipment operation
- Experience documenting service activities and preparing detailed reports
- Demonstrated success in meeting customer satisfaction goals
Benefits:
- Full-time employment
- Fully remote work arrangement
- Standard Monday–Friday work schedule
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