Field Service Engineer
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Job Description
Field Service Engineer maintaining Radiometer diagnostic analyzers for Danaher’s healthcare technology business. Troubleshooting connectivity, cybersecurity, installations, repairs, and customer training in Abha.
Responsibilities:
- Troubleshoot, install, perform preventative maintenance, and service Radiometer analyzers for the assigned installed base
- Maintain tools and test equipment to ensure proper calibration
- Complete assigned Regulatory Field Action Notes and technical updates within specified due dates
- Meet applicable regulatory requirements
- Install analyzers and conduct customer user training as required
- Order and manage spare parts cycle time by accurately recording spare parts used on service jobs
- Comply with company regulations, guidelines, policies, and compliance requirements
- Upgrade operating systems and keep devices cybersecurity compliant
- Perform basic IT troubleshooting for devices with Windows 7/10/11
- Add/edit IP addresses on devices and confirm connection to Middleware or LIS\HIS\EMR
- Serve as an external representative and key educator for customer business accounts
- Report to the Service Team Leader W/S
Requirements:
- University graduation in biomedical engineering, mechanical/electromechanical engineering, electronic engineering, or equivalent qualification
- 3-5 years of relevant experience as a field service engineer in healthcare industry in Medical & POC devices/Diagnostic equipment
- Expert in troubleshooting, networking/connectivity setup and IT system upgrades
- Basic command prompts command
- Connectivity testing of devices with middleware or LIS\HIS\EMR
- Excellent analytical, interpersonal and communication skills
- Ability to communicate complex technical issues in an easy-to-understand manner
- Previous experience working with SQL database, Java, Mirth is a plus
- Previous experience working with Microsoft Office Tools & CRM is a plus
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