Field Service Technician
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Job Description
Field Service Technician servicing ABB Smart Power’s critical power and energy distribution equipment. Troubleshooting, commissioning, maintaining, and upgrading customer-site systems across Washington.
Responsibilities:
- Execute service work according to work instructions and ABB quality and safety guidelines.
- Deliver quality customer service and execute service work according to customer orders and expectations.
- Communicate service work timelines and expectations to ensure customer retention.
- Work on-site with customers to identify operational improvement opportunities and eliminate pain points.
- Perform field service tasks, identify technical issues, and conduct certified on-site troubleshooting.
- Prepare material lists for service activities and ensure materials, parts, and equipment meet quality standards and are available.
- Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
- Build and maintain positive customer relationships and identify potential new sales opportunities.
- Detect potential equipment failures and recommend corrective actions.
- Identify and suggest product and quality improvements.
- Recommend operational and customer-service improvements to management.
- Follow safety protocols and maintain safe work and environmental practices; report unsafe practices and incidents promptly.
- Report to the Service Manager.
Requirements:
- Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 1+ years’ experience servicing critical power equipment OR Associate’s Degree in electrical technology with 3+ years’ experience servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (5+ years) servicing critical power equipment.
- Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
- Advanced level of ability to use Microsoft Office products.
- Moderate ability to Project Manage using MS Project or Excel.
- Advanced ability to write test plans and reports detailing test results.
- Advanced ability to stay organized and meet deadlines on administrative duties.
- Collaborates well with others.
- Works with a sense of urgency and ownership; until the job is complete!
- Candidates must already have work authorization that would permit them to work for ABB in the US.
Benefits:
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- 11 paid holidays
- Vacation based on years of service for hourly and non-exempt positions
- Remote work model
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