General Virtual Assistant
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Job Description
General Virtual Assistant managing administrative operations and social media for MyOutDesk. Engaging clients and supporting marketing efforts from a remote setting.
Responsibilities:
- Monitor and respond to social media messages, comments, and inquiries professionally, fostering strong engagement and relationships with followers or clients.
- Assist in planning, executing, and tracking marketing campaigns, including content creation, email campaigns, and social media ads.
- Conduct research on industry trends, market updates, competitors, and client needs to provide insights for business operations, marketing strategies, and lead generation.
- Generate reports, analyze data, and provide actionable insights for administrative, transaction, and social media activities.
- Follow up consistently with clients, leads, team members, and vendors to ensure timely completion of tasks, appointments, and project milestones.
- Utilize CRM systems, project management platforms, and digital collaboration tools to streamline workflow, track tasks, and maintain accurate records.
- Maintain confidentiality of sensitive client, transaction, and business information at all times.
- Identify process inefficiencies or potential issues and proactively recommend solutions to improve workflows, communication, and operational effectiveness.
- Assist with ad-hoc projects, special assignments, and additional administrative or marketing tasks as needed.
Requirements:
- Graduate of a Bachelor’s degree, or at minimum, completion of a post-secondary (post–high school) diploma
- At least 3 years of relevant work experience
- Minimum of 1 year of experience supporting a US-based client, preferably within a BPO or outsourcing environment
- 1+ years of experience as a Virtual Assistant, Administrative Assistant, Transaction Coordinator, or Social Media Manager.
- Proven experience with remote work and digital collaboration tools.
- Familiarity with CRM platforms (e.g., Follow Up Boss, HubSpot, Salesforce, KVCore).
- Transaction management tools (Dotloop, Skyslope, TransactionDesk).
- Project management platforms (Asana, Trello, ClickUp, Monday.com).
- Social media platforms and scheduling tools (Facebook, Instagram, LinkedIn, Hootsuite, Buffer, Meta Business Suite).
- Microsoft Office / Google Workspace proficiency.
- Basic graphic design tools (Canva, Photoshop, or similar).
- Video conferencing and communication tools (Zoom, Google Meet, Microsoft Teams
- Strong organizational, multitasking, and time-management skills.
- Excellent written and verbal communication.
- Attention to detail, accuracy, and reliability.
- Creative skills for social media content and marketing support.
- Self-motivated, proactive, and capable of working independently.
Benefits:
- $400 Placement Bonus after successfully completing your first 30 days with your first MOD client
- Independent Contractor Referral Program – Earn up to $330 for every successful referral
- MOD Cash Advance Program available after 6 months of active service with MOD client/s
- Comprehensive HMO Coverage for you and 1 dependent, starting after 6 months of active service with MOD client/s
- Dental Benefits through Maxicare Dental Hub
- Optical Reimbursement for HMO principal members
- Group Life Insurance with Accidental Death & Dismemberment coverage
- Maternity Reimbursement for both normal and Caesarean delivery
- 6 Paid US Holidays
- 7 Additional Vacation Leave Credits after 10 months of active service with the current MOD client
- 7 Additional Sick Leave Credits after 1 year of active service with the current MOD client/s
- Unlimited Upskilling Opportunities through MODUniversity
- Mentorship and collaboration with global leaders and teams
- Clear career advancement pathways within the organization
- Diverse, inclusive, and supportive workplace environment
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