Global Manager – Service Processes & Tools
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Global manager leading ABB Robotics’ service process owners and experts. Standardizing lifecycle-service processes, tools, and digital transformation across Europe.
Responsibilities:
- Own end-to-end target-state process design for Service processes as Global Process Owner
- Ensure appropriate metrics are established for service processes
- Lead, coach, and develop a team of 6 Service Business Process Owners and Process Experts
- Lead the design, implementation, and continuous improvement of global service processes and supporting applications
- Collaborate closely with IS and key stakeholders
- Oversee alignment between service processes, value streams, and digital tools
- Translate business strategy, customer needs, and market dynamics into scalable processes
- Prioritize initiatives based on business value and customer experience
- Establish service processes and data structures supporting digital services, automation, and future AI-enabled capabilities
- Support global deployment, adoption, and change management for process and system improvements
- Embed Health, Safety & Environment requirements in processes and tools
- Report to the Service Business Process Manager
Requirements:
- M.Sc. or bachelor’s degree in Engineering, Computer Science, Business Administration or similar
- Minimum leadership experience of 5–10 years
- Minimum total work experience of 15–20 years
- Proven leadership of global teams in complex matrix organizations
- Strong stakeholder management at senior level
- Proven experience in Service Business
- Strong understanding of service and lifecycle management, including field service, parts fulfillment, installed base, and data-driven services
- Experience in global transformation programs
- ERP, CRM, or Field Service Management platform experience is a plus
- Knowledge of process taxonomy, design, and data flows
- Strategic mindset combined with a hands-on, execution-driven approach
- Application must be submitted in PDF format
Benefits:
- Opportunity to work with world-class experts in a fast-moving, innovation-driven environment
- Global impact and collaboration with diverse teams across the world
- Opportunity to shape future operating models and customer-focused service organization
- Leadership and professional growth through leading, coaching, and developing a global team
- Contribution to digital services, automation, and future AI-enabled business capabilities
Similar Jobs
Chef Manager
Chef Manager preparing nutritious school meals at Park Lane Infant School for Caterlink, an education-sector catering specialist. Supervising teams, budgets, food safety and client service.
Salesforce Data Quality Manager
Salesforce Data Quality Manager overseeing CRM data operations, migrations, governance, and team leadership for First Advantage. Improving trusted Salesforce data quality across revenue and business functions.
Policy Manager, Consults and Escalations
Airbnb policy manager resolving complex escalations and advising operations teams. Improving global community policies through AI-assisted workflows, data analysis, and cross-functional judgment.
Site Contract Manager
Contracts Manager negotiating clinical trial and vendor agreements for Precision for Medicine, a life-sciences CRO. Managing APAC site contracting strategies, budgets, and execution.
Site Contract Manager
Site Contract Manager negotiating clinical trial agreements, vendor contracts, and budgets for Precision Medicine Group’s life-sciences CRO. Managing APAC site contracting strategies through execution.
Senior Health & Safety Audit Manager
Senior Health & Safety Audit Manager conducting audits and advisory work across Koch manufacturing businesses. Identifying risks, strengthening compliance capabilities, and driving sustainable improvements.
National Accounts Manager
National Accounts Manager driving high-speed digital pre-print and graphic packaging sales for Georgia-Pacific’s Hummingbird business. Growing revenue through consultative selling, new-account acquisition, and strategic customer relationships.
Education Manager
Professional Education Manager advancing physician education for Anteris Technologies’ biomimetic TAVR valve. Managing speakers, congress programs, curricula, and digital learning across North America and Europe.
Contracts Manager, Data Centers
Remote Contracts Manager supporting JLL’s construction and data-center projects. Maintaining contract records, documents, milestones, compliance, and commercial tracking.
Development & Permitting Manager, Data Centers
Development and permitting manager supporting JLL data center projects. Coordinating entitlements, zoning approvals, permits, agencies, and consultants remotely.
Senior Partner Delivery Manager
Senior Partner Delivery Manager scaling global AI implementation partnerships for Parloa. Driving enterprise customer experience delivery, governance, and partner success programs.
Group Manager – General Ledger, Record to Report, Team Handling, Post Qualification Exp 5-7 Years
Group Manager leading WNS’s Mumbai Record-to-Report finance operations, controls, and large-team delivery. Driving close improvements, automation, governance, and cost optimization on US shifts.
Homeless Services, HMIS Manager
HMIS Manager leading Continuum of Care data systems, compliance, and analytics teams. Supporting ICF’s mission-driven advisory and technology services for homelessness solutions.
Homeless Services, Coordinated Entry System Manager
CES Manager overseeing HUD-compliant coordinated entry, housing referrals, partnerships, and performance for ICF’s advisory and technology services. Nationwide remote role supporting homelessness-system operations.
Manager – Corporate Credit Documentation
Corporate credit documentation manager safeguarding legally binding facilities, securities, and controls for a leading MENA financial institution. Supervising documentation, compliance, limit releases, audits, and operational teams.
HRIS Manager
HRIS Manager administering and improving Workday systems for Binance’s global blockchain and cryptocurrency ecosystem. Managing integrations, reporting, security, data quality, vendors, and HRIS projects.
Case Manager
Case Manager delivering family-centered support for VisionQuest’s Pennsylvania child and family services. Coordinating safety, referrals, documentation, and in-home visits.
Digital Media Manager
Digital Media Manager owning Meta and TikTok campaigns for Walker Advertising’s legal lead-generation brands. Optimizing bilingual consumer acquisition, budgets, creative, and downstream case quality.
Medical and Health Services Manager
Medical and Health Services Manager evaluating AI-generated healthcare operations plans and workflows. Providing expert feedback to Mercor, which partners with AI labs to train frontier models.
Merchant Payment Services Market Manager
U.S. Bank merchant payments sales manager developing small-business opportunities across Northwest Illinois. Building sales pipelines, executing merchant strategies, and partnering with banking teams.