Group Account Support Manager
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Job Description
Group Account Support Manager orchestrating global sales strategies and operations at Hitachi. Focused on account planning and collaboration with Business Units for measurable growth.
Responsibilities:
- Partner with the Global Account Manager (GAM) to develop and execute focused account plans and strategies with measurable outcomes
- Monitor plan effectiveness, identify constraints, deploy corrective actions, and maintain accurate player maps to support account growth
- Work closely with Business Units and Account Teams to understand and articulate value propositions
- Gather customer insights, segment data, reference cases, and market intelligence to strengthen Hitachi’s positioning and support opportunity development
- Collaborate with Strategic Marketing (ABM, Segment, Market Intelligence) and Segment Leads to align account activities, elevate success stories, and support targeted campaigns
- Lead end-to-end account team and customer workshop delivery—including agenda design, methodology, logistics, attendee communication, facilitation of sessions/breakouts, real-time synthesis, and post-workshop reporting
- Manage weekly, fortnightly, monthly, and annual governance cadences
- Track actions, dependencies, and execution of progress across BUs, ensuring clear ownership and timely follow-through
- Prepare structured reporting, executive summaries, and insights for leadership
- Support GAMs in shaping, coordinating, and tracking key opportunities; ensure governance gates, BU interlocks, and internal approvals are met
- Champion process improvements, advance documentation standards (playbooks, templates), and support knowledge sharing across teams
Requirements:
- Bachelor's Degree or Diploma in either Engineering or Business
- Experience in Sales & Marketing, either as an Account Manager, Sales Program execution or Sales Support Specialist
- Excellent communication skills with an ability to influence both internally and externally
- Attention to detail and ability to manage multiple deadlines simultaneously
- Strong analytical ability to build relationships
- Willingness and openness to travel up to 15%
- Cultural sensitivity and openness to work in an international business environment across all time zones
Benefits:
- Health insurance
- Flexible working arrangements
- Professional development opportunities
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