GTM Data Governance Manager – MDM

Posted 5hrs ago

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Job Description

GTM Data Governance Manager governing customer data across CRM, billing, product, and warehouse systems. Enabling trusted reporting, segmentation, pipeline attribution, and AI workflows for LaunchDarkly’s software delivery platform.

Responsibilities:

  • Own the MDM roadmap and operating model for account, contact, and organization hierarchy domains
  • Define golden record rules, including matching, merging, survivorship, and parent/child hierarchies across CRM, billing, product, and support systems
  • Set data governance standards, ownership, stewardship roles, definitions, and quality SLAs
  • Run onboarding of new data sources, change requests, and lifecycle events such as mergers, acquisitions, and customer reorganizations
  • Design and monitor data quality rules, scorecards, and dashboards for completeness, accuracy, duplication, and timeliness
  • Drive remediation and report data health, risks, and progress to leadership with clear metrics and business impact
  • Specify integration patterns and acceptance criteria across Salesforce, the data warehouse, and enrichment providers
  • Partner with Data Engineering and GTM Systems to build integrations
  • Recommend build-versus-buy decisions for MDM, identity resolution, enrichment, and data quality tooling
  • Provide trusted, documented data products for analytics and AI use cases
  • Act as data owner with Legal and Security on PII handling, GDPR and CCPA requirements, retention, and access controls
  • Collaborate with Data Engineering, GTM Systems, Legal, Security, Sales, Marketing, Finance, and Customer Success

Requirements:

  • 8+ years of experience in data management, data governance, data engineering, or analytics, including 2+ years leading MDM or data quality programs
  • Hands-on experience designing match, merge, and survivorship rules and golden record or hierarchy models
  • Experience with Salesforce data models and CRM data quality at scale
  • Experience building and operating a data governance framework, including policies, stewardship models, and SLAs
  • Ability to translate business needs into data requirements and explain technical tradeoffs to non-technical stakeholders
  • Track record of delivering cross-functional programs without direct authority
  • Nice to have: Experience at a B2B SaaS company with a product-led or hybrid sales motion, including mapping product users and workspaces to CRM accounts
  • Nice to have: Familiarity with enrichment and firmographic data, entity matching approaches, and ML-assisted or LLM-assisted matching and cleansing
  • Nice to have: Working knowledge of GDPR, CCPA, and security frameworks such as SOC 2

Benefits:

  • Restricted Stock Units (RSUs)
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Mental health benefits
  • High-trust and transparent workplace
  • Equal opportunity employer valuing diversity