Healthcare Sales, Intake Consultant
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Job Description
Remote Healthcare Sales & Intake Consultant for a US marketing agency generating ABA therapy leads. Converting parent enquiries into completed patient intakes.
Responsibilities:
- Monitor incoming leads from Google, Facebook and other digital advertising channels
- Contact prospective families promptly after receiving enquiries
- Make outbound calls to parents who have submitted enquiries but have not responded
- Manage incoming calls and answer questions about provider services
- Prioritise new enquiries to ensure quick response times and minimise missed opportunities
- Build rapport and establish trust with parents and prospective families
- Assess family needs and determine whether provider services are suitable
- Explain ABA provider services and the intake process
- Handle questions, concerns and objections
- Encourage parents to proceed and complete intake forms
- Follow up consistently with interested families to improve conversion rates
- Identify qualified leads and hand them to the relevant provider
- Maintain contact with families who have not completed intake
- Schedule follow-up calls and ensure promising enquiries are not overlooked
- Adapt communication to each family's circumstances and interest level
- Manage leads across multiple client-specific CRM systems
- Use separate calling systems and phone numbers for each ABA provider
- Document conversations, enquiries, outcomes and follow-up activities
- Update lead statuses and maintain organised records
- Capture relevant information before transferring qualified leads
- Maintain accurate reporting across assigned accounts
- Meet response-time and daily call-activity targets
- Monitor lead engagement, contact rates and conversion progress
- Participate in call reviews, coaching and performance calibration sessions
- Use feedback and call assessments to improve communication and conversion results
- Support US-based healthcare providers during specified US business hours
- Work scheduled Sunday coverage and participate in holiday-period coverage as needed
Requirements:
- Approximately 5 years of experience in sales, telesales, inbound sales or lead conversion is preferred
- Strong experience handling inbound enquiries and outbound follow-up calls
- Proven ability to convert enquiries into sales, appointments or completed applications
- Excellent verbal English communication skills with a confident and professional telephone manner
- Strong objection-handling, negotiation and persuasive communication skills
- Ability to build rapport and establish trust quickly over the phone
- Emotionally intelligent, patient and empathetic when dealing with parents and families
- Comfortable following sales scripts while keeping conversations natural and engaging
- Strong follow-up, organisational and time-management skills
- Good computer literacy and experience working with CRM systems
- Ability to work independently and manage multiple client accounts
- Comfortable working towards measurable sales and conversion targets
- A formal college degree is not essential; relevant sales experience, communication ability and proven conversion skills are more important
- Candidates must be comfortable working US-aligned shifts
- Sunday availability is required
- Flexibility during the December holiday period is important
- Medical aid or health insurance sales experience is advantageous
- Life insurance or other consultative insurance sales experience is advantageous
- Healthcare or medical call centre experience is advantageous
- Patient admissions, medical intake or appointment conversion experience is advantageous
- Experience selling services is advantageous
- Previous experience working with US-based clients is advantageous
- Exposure to ABA therapy, behavioural health or paediatric healthcare is advantageous
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