Help Desk Specialist
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Job Description
Help Desk Specialist at Dedalus assisting in healthcare software support and digital transformation. Engaging in customer service and technology problem-solving for a leading software company in healthcare.
Responsibilities:
- Assistenza di II Livello attraverso Inbound Telefonico
- Incident e Service request management
- Problem management e supporto nell’analisi
- Analisi dei log applicativi
- Controllo congruenza dati tramite query SQL
- Debug del codice di procedure applicative
- Installazione fix, patch, minor release
- Creazione e mantenimento della documentazione interna ed esterna
- Esecuzione di Test e Quality Assurance nel ciclo di sviluppo interno
Requirements:
- Laurea ad indirizzo informatico, biomedico o equipollenti
- Esperienza pregressa in ruoli di Customer Service o Assistenza Tecnica
- Ottima conoscenza dei più aggiornati sistemi operativi, in particolare MS Windows e della Suite Office 365
- Buona conoscenza del linguaggio SQL e dei database relazionali
- Buona conoscenza delle metodologie I.T.I.L. con approccio costumer-oriented di tipo consulenziale
- Buone capacità di ascolto
- Propensione per il rapporto con la clientela
- Flessibilità nell'apprendimento di nuove tecnologie
- Buone doti logiche e analitiche
- L’esperienza pregressa nel settore sanitario costituirà un requisito preferenziale
Benefits:
- Inserimento previsto in tutta Italia, il ruolo verrà svolto prevalentemente da remoto
- Opportunità di sviluppo e crescita professionale
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