Home Care Staffing Coordinator, Case Manager – Spanish, English
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Job Description
Staffing Coordinator managing caregiver assignments in home care for US-based clients. Efficiently staffing cases and ensuring service quality in a dynamic remote environment.
Responsibilities:
- Managing daily open cases and ensuring all shifts are fully staffed with suitable aides.
- Identifying caregiver availability and staffing new cases efficiently.
- Utilizing HHAX availability reports and Smart Maps to search for caregivers.
- Creating and maintaining a personal availability list based on caregiver conversations.
- Updating all relevant systems with caregiver availability and case details.
- Documenting caregiver case refusals or declines appropriately.
- Communicating with caregivers via Textus (no other platforms).
- Assigning caregivers to cases and verbally reviewing all patient details, duties, special requirements, travel time, and expectations.
- Ensuring caregivers understand policies, including attendance, uniform requirements, phone usage restrictions, and cancellation notice requirements.
- Providing clock-in details and confirming understanding through caregiver read-back.
- Reviewing all patient notes prior to assignment.
- Updating OCR Smartsheet, caregiver profiles, schedules, and calendars accurately.
- Staffing a minimum of 15–20 cases per day (75–100 cases per week).
Requirements:
- Proven experience in staffing, scheduling, or coordination, preferably in healthcare or home care.
- Ability to work in a high-volume, fast-paced environment with strict deadlines.
- Strong phone, texting, and written communication skills.
- Excellent time management and prioritization abilities.
- High attention to detail and strong follow-through.
- Comfortable making a high volume of outbound calls and messages daily.
- Ability to remain calm and solution-oriented under pressure.
- Previous experience staffing aides, caregivers, or shift-based roles preferred.
- Familiarity with HHA exchange scheduling/staffing software preferred.
- Strong problem-solving skills and persistence when filling difficult shifts.
- You must have a dedicated workspace, a Laptop/PC (Core i5+), and Noise Cancellation.
- You MUST have a Backup Power Source (Inverter/Generator) and a Backup Mobile Hotspot.
- "No Light" or "No Internet" is not acceptable.
- You will be speaking with US professionals. You must be able to code-switch to a neutral or US accent.
Benefits:
- $7/Hour (Paid bi-weekly)
- Long-term contract with a single dedicated client (No jumping between 5 accounts)
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