ICAM Operations Engineer – Enterprise Authentication Services
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Job Description
ICAM Operations Engineer sustaining enterprise authentication and federation services for millions of DoD identities. Supporting GDIT’s mission-critical remote IAM operations.
Responsibilities:
- Provide Tier III operational support for enterprise Identity Provider services used by millions of DoD users
- Perform daily operations, monitoring, and troubleshooting of Microsoft ADFS infrastructure
- Investigate and resolve incidents involving authentication, federation trust, certificates, tokens, claims rules, and identity assertions
- Manage ITSM incident, problem, and change tickets with engineering, cybersecurity, and infrastructure teams
- Support enterprise onboarding and integrations by validating application configurations and federation behavior
- Troubleshoot SAML, OAuth 2.0, OpenID Connect, WS-Federation, and certificate-based authentication issues
- Perform certificate lifecycle management, configuration updates, monitoring reviews, health checks, and patch validation
- Maintain authentication policies, claims rules, attribute mappings, and token issuance configurations
- Support enterprise SSO, MFA, Conditional Access, and phishing-resistant authentication
- Contribute to Zero Trust operational readiness
- Participate in Agile support and continuous improvement activities
- Document procedures, incident resolutions, troubleshooting steps, and system behaviors
Requirements:
- Active Secret Clearance at minimum; Interim Secret Clearances are not allowed
- U.S. citizenship required
- Bachelor’s Degree in a related technical discipline, or equivalent combination of education, technical certifications or training, or work experience
- DoD 8570/8140 IAT Level II certification (Security+ CE or higher)
- Minimum of 5 years of experience, including at least 3 years supporting IAM, Authentication, Federation, or ICAM-related technologies
- Hands-on experience with Microsoft ADFS in enterprise operational environments
- Strong understanding of authentication, authorization, and federation concepts
- Familiarity with SAML, OAuth, OIDC, WS-Federation, certificates, and related identity technologies
- Experience with PKI, certificate-based authentication, smart cards, or MFA
- Experience supporting application integrations with identity/federation platforms
- Familiarity with Active Directory, LDAP, and enterprise identity repositories
- Strong troubleshooting skills for identity/ADFS issues and Tier III diagnostics
- Ability to document findings and communicate technical issues effectively
- Desired: experience with ADFS farms, WAP, load balancers, disaster recovery, modern identity platforms, DoD ICAM, NIST 800-63, phishing-resistant/passwordless authentication, PowerShell, monitoring, performance tuning, PKI/certificate services, CAC authentication, DoD credentialing, Docker, or Kubernetes
Benefits:
- Comprehensive medical plan options, including plans with Health Savings Accounts
- Dental plan options
- Vision plan
- 401(k) plan with company match
- Full-flex work weeks
- Paid vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave
- Typically 15 days of paid leave per calendar year
- 10 paid holidays per year
- Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
- Short- and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
- AI-powered career tool identifying career steps and learning opportunities
- Internal mobility team supporting career goals
- Award-winning culture of innovation and military-friendly workplace
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