IT Operations Manager
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Job Description
IT Operations Manager leading service delivery, infrastructure, cloud, cybersecurity, and vendors for GDIT. Supporting technology solutions and mission services across the U.S. government.
Responsibilities:
- Lead day-to-day IT operations across service desk, infrastructure, networks, cloud services, and business applications
- Manage incident, problem, request, and change processes
- Guide IT staff and contractors, set priorities, and foster accountability, customer focus, and continuous improvement
- Ensure reliability of networks, servers, cloud environments, endpoints, and critical systems through monitoring, maintenance, upgrades, and lifecycle planning
- Partner with cybersecurity teams to maintain secure operations, address vulnerabilities, manage access, and meet compliance requirements
- Communicate outages, risks, and priorities to stakeholders and gather feedback
- Manage vendor relationships, performance, procurement support, and contract execution
- Track service availability, incidents, satisfaction, lifecycle status, and vulnerability compliance metrics
- Deliver regular operational reporting
- Identify opportunities to modernize, automate, and improve IT operations while aligning with strategic goals and emerging mission needs
Requirements:
- 5+ years of progressive IT experience with operational leadership
- Experience across multiple IT domains in government or regulated environments
- Strong understanding of IT service management, cloud services, cybersecurity operations, infrastructure, and end-user support
- Proven vendor and contractor management experience
- Excellent communication skills, especially with non-technical audiences
- Experience with ITSM platforms such as ServiceNow
- US citizenship is not required
- Clearance is not required; no clearance currently possessed or obtainable
- BI Full 6C (T4) public trust/other requirement
Benefits:
- AI-powered career tool identifying career steps and learning opportunities
- Internal mobility team supporting career goals
- Comprehensive benefits and wellness packages
- 401(k) with company match
- Competitive pay
- Paid time off
- Full-flex work weeks
- Medical plan options, including plans with Health Savings Accounts
- Dental plan options
- Vision plan
- Vacation, sick, and personal leave
- Paid holidays
- Paid parental, military, bereavement, and jury duty leave
- Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
- Short- and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
- Award-winning culture of innovation
- Military-friendly workplace
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