Implementation Consultant
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Job Description
Implementation Consultant delivering Chevin’s fleet-management software deployments for U.S. customers. Configuring integrations, migrating data, testing systems, and supporting customer go-lives.
Responsibilities:
- Partner with Project Managers, Business Analysts, and customers to deliver software implementations
- Provide expert product knowledge from design and build through testing, go-live, and transition to Support
- Apply best-practice implementation methodologies to configure scalable, maintainable solutions
- Work concurrently on multiple standard and enterprise-scale implementation projects
- Support customer data migration, including preparation, conversion, and loading into Chevin systems
- Review proposed designs and identify opportunities for simplification and reuse
- Estimate implementation effort and manage billable utilization targets
- Configure, test, and deploy systems from functional and technical specifications
- Develop SQL reports, automations, and data validation processes
- Identify and escalate scope creep, delivery risks, and competing priorities
- Lead sprint demonstrations and conduct customer-facing training
- Provide post-implementation support and troubleshoot technical issues
- Create reusable configuration notes, test scripts, deployment notes, and lessons learned
- Use approved AI tools responsibly with human review and source validation
- Apply security-minded practices when handling customer environments, credentials, and sensitive data
- Contribute to continuous improvement initiatives across Professional Services
Requirements:
- Significant experience: 3+ years delivering software implementations as an Implementation Consultant
- Experience in software implementation is essential
- Experience in fleet or related industries is essential
- Bachelor's degree, preferably in Computer Science, Information Technology, or a related discipline
- Strong understanding of software deployment methodologies and system integrations
- Knowledge of cloud-based and enterprise platforms
- Ability to develop deep knowledge of Chevin products and translate it into customer value
- Solid understanding of web applications and underlying architecture
- Experience using ETL tools for data migration
- Strong SQL skills, including moderately complex SQL Server queries
- Front-end development skills in JavaScript, HTML, CSS, and JSON
- Solid understanding of APIs
- Hands-on API testing and integration troubleshooting experience with Postman, REST APIs, OAuth/JWT authentication flows, and SQL-based validation
- Experience working with SaaS solutions in Azure environments
- Practical experience using approved AI tools with human-in-the-loop review
- Self-directed, accountable approach requiring minimal supervision
- Ability to document customer interactions and delivered solutions
- Ability to produce clear, reusable technical documentation and implementation artifacts
- Excellent communication skills for explaining technical concepts to non-technical audiences
- Strong attention to detail and pragmatic working style
- Security-aware mindset covering access control, credential handling, auditability, and data protection
- Customer-focused mindset and strong interpersonal relationship-building skills
- Ability to tailor communication to different customer technical capabilities
- Willingness to apply for Government clearance
- Availability for occasional planned evenings or weekends during implementation go-lives
- Willingness to travel occasionally for client meetings, on-site implementations, demonstrations, and training
- Bonus: SaaS SSO knowledge, fleet-management domain knowledge, C# debugging with Visual Studio, foundational programming knowledge, fleet-management experience, Oracle PL/SQL knowledge, or active/prior Government clearance
Benefits:
- Full-time regular employment
- Virtual/remote work arrangement in the United States
- Opportunity to work with global teams and customers
- Professional development through continuous fleet-management domain expertise building
- Exposure to approved AI-enabled tools and modern SaaS technologies
- Global employee and customer experience culture
- Equal employment opportunity
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