Implementation Manager, Payor
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Job Description
Implementation Manager deploying Hippocratic AI's safety-focused voice AI platform for U.S. health plans. Configuring use cases, coordinating stakeholders, and driving deployments from contract to go-live.
Responsibilities:
- Own end-to-end health plan use case deployments from contract signature to go-live
- Serve as primary project lead and drive accountability for timeline and quality
- Build and maintain Implementation Charters documenting timelines, configuration decisions, data requirements, go-live checklists, and sign-off criteria
- Configure dialers, agents, population filters, exclusion rules, call cadence, and routing logic
- Coordinate with health plan data and IT teams to define, validate, and onboard member data files
- Project-manage population health, care management, clinical operations, Stars/HEDIS, IT, and vendor management stakeholders
- Define and refine HAI's standard platform onboarding process, including integrations, data pipelines, member file schemas, and care management system connections
- Build and maintain the HAI implementation playbook, reusable templates, checklists, and best practices
- Hand off deployments to Customer Success at go-live with complete documentation
- Travel 25–40% to client sites for deployments, stakeholder meetings, clinical workflow mapping, and go-live support
- Periodically travel to Palo Alto headquarters for team alignment, playbook refinement, and strategic planning
Requirements:
- Minimum 5 years of implementation, onboarding, or professional services experience specifically with health plans or managed care organizations
- Deep fluency in health plan operations, including population health, care management, Stars/HEDIS, and utilization management
- Proven experience managing complex, multi-stakeholder enterprise deployments with 60–120 day timelines
- Hands-on experience with health plan member data, including eligibility files, risk stratification outputs, and care gap lists
- Ability to coordinate with health plan IT or data teams to ensure data quality
- Familiarity with health plan IT environments and vendor onboarding processes, including security questionnaires, BAA requirements, and care management platform integrations
- Strong project management and process documentation skills
- Preferred: healthcare SaaS experience serving payors
- Preferred: healthcare IT consulting experience with health plan clients
- Preferred: deep familiarity with Stars/HEDIS measures
- Preferred: experience with voice AI, outbound member engagement platforms, dialers, or telephony configuration
- Preferred: knowledge of CMS, NCQA, HIPAA, and regulated data governance
- Preferred: experience scaling implementation processes across multiple customers or deployments
- Legally authorized to work in the United States
Benefits:
- Performance bonus included in compensation range
- Equity
- Remote work arrangement
- Travel to client sites and periodic travel to Palo Alto headquarters
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