Implementation Manager, Provider
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Job Description
Implementation Manager deploying Hippocratic AI’s safety-focused healthcare voice AI platform for health systems. Configuring workflows, integrating patient data, and leading provider go-lives.
Responsibilities:
- Own provider use case deployments end-to-end from contract signature to go-live
- Serve as primary project lead for provider implementation engagements and drive accountability to timeline and quality
- Build and maintain Implementation Charters documenting timelines, configuration decisions, data requirements, go-live checklists, and sign-off criteria
- Configure dialers, agents, population filters, exclusion rules, call cadence, routing logic, and workflow integrations
- Coordinate with health system data and IT teams to define, validate, and onboard patient data files and EHR integrations
- Manage data requirements, compliance, technical connectivity, data quality, and seamless integration
- Project-manage clinical operations, patient care management, IT, EHR administration, and departmental leadership stakeholders
- Design agents that fit clinical workflows and drive measurable outcomes across provider use cases
- Define and refine HAI’s standard provider platform onboarding process, including the initial integration, base data pipeline, patient data schema, and EHR connections
- Build and maintain the HAI implementation playbook with reusable templates, checklists, and best practices
- Hand off deployments to Customer Success at go-live with complete documentation, clinical workflow diagrams, and configuration details
- Travel to client sites for deployments, stakeholder meetings, clinical workflow mapping, and go-live support
- Periodically travel to the Palo Alto headquarters for team alignment, playbook refinement, and strategic planning
Requirements:
- Minimum 5 years of implementation, onboarding, or professional services experience working specifically with health systems, health networks, digital health providers, or provider-focused healthcare organizations
- Deep fluency in health system and provider operations and workflows, including patient and clinical data flows, EHR workflows, and care delivery processes
- Proven track record managing complex, multi-stakeholder enterprise deployments with 60–120 day timelines
- Proven ability to drive cross-functional clinical, operational, and technical teams to go-live
- Hands-on experience with provider IT environments and vendor onboarding processes, including security questionnaires, BAA requirements, EHR integrations, and care management platform connections
- Strong project management and process documentation skills
- Preferred: Background at healthcare SaaS companies serving providers or healthcare IT consulting experience with provider clients
- Preferred: Familiarity with EHR systems including Epic, Cerner, and Athena
- Preferred: Experience with voice AI, outbound patient engagement platforms, dialers, or telephony configuration
- Preferred: Knowledge of HIPAA, CMS, state regulations, and quality reporting
- Preferred: Track record of scaling implementation processes across multiple health systems or provider networks
- Preferred: Understanding of clinical workflows and ability to translate clinical requirements into technical use case design
- Are you legally authorized to work in the United States?
- Will you now or in the future require visa sponsorship for employment?
Benefits:
- Performance bonus
- Equity
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