Implementation Specialist, Nursing Health Education
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Job Description
Implementation Specialist managing complex cross-functional projects for Elsevier’s nursing and health education business. Coordinating implementation, stakeholders, processes, milestones, and customer outcomes.
Responsibilities:
- Lead, manage, and monitor multiple complex projects from sales through implementation
- Communicate project status through completion
- Collaborate with cross-functional teams for project alignment and execution
- Manage delivery against goals while balancing time to market, quality, and resources
- Facilitate meetings, gather input, align expectations, and support decisions
- Interface with Product and Support Teams on customer issues and training requirements
- Track and report project milestones, deliverables, and KPIs
- Develop and maintain project plans, documentation, and risk logs
- Align deliverables and tasks with organizational vision and strategy
- Negotiate with stakeholders and decision-makers regarding customer impact and resource allocation
- Assess and improve processes for operational efficiency
- Build stakeholder relationships and manage expectations throughout the project lifecycle
- Conduct post-project evaluations and provide ongoing support
- Develop workflows and processes that turn ideas into actionable plans
Requirements:
- Health information systems, technology, or equivalent experience
- Proven experience in project management tools preferred
- Proficient knowledge of Microsoft Visio, Microsoft Project, Planner, Teams, Miro, and Confluence
- Project delivery skills, including project planning, milestone delivery, resource management, status communication, risk management, and managing multiple projects
- Organization/project planning, time management, and communication management skills across multiple functional groups and departments
- Experience supporting teams in identifying, researching, and coordinating resources to troubleshoot or diagnose complex project issues
- Interpersonal, communication, and presentation skills for senior leadership and customers
- Ability to work in an agile working environment
Benefits:
- Annual incentive bonus eligibility
- Flexible working hours
- Wellbeing initiatives
- Shared parental leave
- Study assistance
- Sabbaticals
- Country-specific benefits
- Work/life balance support
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