Implementation Specialist, Spanish
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Job Description
Motive onboarding specialist helping Pakistani SMB customers adopt fleet-management software. Guiding setup, training, activation, and early product adoption for new customers.
Responsibilities:
- Serve as the primary point of contact for new SMB customers during their implementation phase
- Guide new customers through initial hardware/software setup and system training to ensure timely and successful onboarding and product adoption
- Monitor customer progress and activities to ensure adoption and timely activation
- Collaborate with support, engineering, sales, and product management to resolve complex issues and improve customer experience
- Handle a large volume of phone conversations and email inquiries
- Build customer loyalty by delivering exceptional customer service
Requirements:
- 2+ years of prior experience in a customer-facing role, such as sales and/or support
- Salesforce proficiency and ability to use data to inform engagement plans
- Clear understanding of customer and Motive success metrics
- Effective listening and problem-solving skills
- Excellent written and verbal communication and presentation skills
- Proven ability to manage multiple responsibilities with high attention to detail and professionalism
- Ability to build and maintain relationships with clients and key personnel
- Strong business background including project management, account management, problem-solving, business planning, and analytical skills
- Documentation, data analysis, reporting, SQL, and Salesforce experience are a plus
- Receptiveness to feedback, willingness to learn, and commitment to continuous improvement
- Applicant must be authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations
Benefits:
- Equal opportunity workplace welcoming people of different backgrounds, experiences, abilities, and perspectives
- Some interviews or new-hire training sessions may be held in person at one of Motive's global offices
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