Customer Value Engineer – Logistics Dispatch, CAD
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Value Engineer scoping and demonstrating CAD solutions for ESO, which builds software and data products for EMS, fire, hospitals, and government stakeholders. Translating dispatch operations into implementation-ready requirements and customer value narratives.
Responsibilities:
- Run structured discovery with prospective customers to understand communication center operations, workflows, decision-makers, and business problems
- Map customer integrations, systems, data flows, ownership, protocols, and standards
- Establish and document customer-defined success criteria in Salesforce
- Translate discovery findings into accurate, bounded scopes of work for Sales and Implementation
- Build value narratives connecting Logis Dispatch/CAD capabilities to customer outcomes
- Support Sales in positioning scope and price against agreed customer value
- Deliver first-look and solution-specific product demonstrations
- Respond to RFPs and technical inquiries on functionality, interoperability, and compliance
- Confirm post-go-live value realization and feed findings into Customer Success, renewals, and expansions
- Produce structured implementation handoff packages in Rocketlane
- Stay engaged through early implementation and serve as an escalation resource for complex dispatch and CAD questions
- Provide Product feedback on feature gaps, CAD standards, and communication center requirements
- Monitor NENA standards, NG911 requirements, and state and local dispatch regulations
- Contribute to competitive analysis of Logis Dispatch/CAD solutions
- Track scope accuracy, technical win rate, discovery-to-decision cycle time, handoff quality, value realization within 90 days, and product feedback impact
Requirements:
- Three to five years of hands-on experience in a 911 communication center or dispatch operation, including direct use of CAD systems
- Demonstrated ability to run structured discovery and translate operational requirements into an accurate, bounded scope of work
- Working knowledge of dispatch protocols, call-taking workflows, and EMS and fire communication center operations
- Familiarity with Logis CAD or comparable CAD platforms and integrations with records management, ePCR, radio, mapping, and telephony systems
- Strong written and verbal communication skills across communication center staff, technical teams, and Sales
- Comfortable delivering first-look and solution-specific product demonstrations
- Ability to build a clear, quantified value narrative tied to customer business outcomes
- Ability to work independently in a remote environment and manage multiple concurrent deals across cross-functional teams
- Roughly 50–70% travel required
- Preferred: direct Logis CAD or comparable platform experience; customer-facing, implementation, presales, or solution architecture background; EMD or EFD certification; exposure to regional or state-level 911 governance and interoperability standards
Similar Jobs
NetSuite Implementation Consultant
NetSuite implementation consultant leading ERP projects for construction companies. Configuring modules, training clients, and supporting go-live through Atticus’s Philippines-based remote staffing firm.
Implementation Consultant, Data – German Speaker
Implementation Consultant training professional sports customers on Hudl StatsBomb, API, and DaaS products. Translating customer workflows into successful onboarding, education, and product feedback.
Implementation Specialist, Spanish
Motive onboarding specialist helping Pakistani SMB customers adopt fleet-management software. Guiding setup, training, activation, and early product adoption for new customers.
ADP Workforce Now Implementation Consultant – 1099 Contract
ADP Workforce Now consultant implementing Talent Management modules for Tellworks Logistics, a growing U.S. third-party logistics company. Configuring, testing, deploying, and training administrators across performance, learning, succession, and career development systems.
Implementation Specialist
Implementation Specialist helping Eleos Health deliver data-driven behavioral healthcare technology. Configuring products, supporting customer testing, and improving onboarding workflows and documentation.
Implementation Specialist – Preroll
Green Thumb cannabis manufacturer seeking pre-roll implementation specialist for process optimization and equipment troubleshooting. Training production teams and supporting launches across manufacturing sites with extensive travel.
Payroll Implementation Consultant
Functional Consultant implementing Strada Pay payroll solutions for clients in Thailand. Collaborating on client requirements, validation, and solutions throughout the project lifecycle.
Implementation Specialist – Onboarding, Training
Implementation Specialist managing customer onboarding and training processes for Square and other POS platforms. Leading technical setups and ensuring successful adoption of the MarketMan system with clients' teams.
Systems Implementation and Training Consultant
Systems Implementation & Training Consultant responsible for project delivery and training users. Fully remote role based in United States, requiring travel up to 40%.
Implementation Specialist
Implementation Specialist transforming new marina customers into confident platform users at Dockwa. Guiding onboarding, training, and cross-functional collaboration for effective product adoption.
Implementation Manager
Implementation Manager responsible for strategic onboarding and partnership with customers at AlertMedia. Focused on facilitating successful deployments and maintaining relationships during the customer journey.
Senior Implementation Consultant
Senior Implementation Consultant managing implementation of Edifecs/Cotiviti solutions for clients. Coordinating with internal teams and clients for product installation, training, and support.
Implementation Manager
Implementation Manager at Vodori working on SaaS technology to help life sciences companies. Managing project implementations, customer expansions, and system integrations with a focus on customer satisfaction.
Implementation Specialist
Implementation Specialist managing a portfolio of employee benefit implementations for smaller clients at First Stop Health. Ensuring timely delivery, clear communication, and ongoing client support.
RCM Implementation Specialist
Revenue Cycle Implementation Specialist responsible for onboarding clients to RCM platform and ensuring successful configuration. Leading client engagements, training sessions, and providing implementation support.
Senior Implementation Specialist
Senior Implementation Specialist ensuring successful implementation of healthcare maintenance software. Leading data migration processes and collaborating with clients and internal teams to enhance hospital operations.
Implementation Engineer – Forward-Deployed Engineer
Implementation Engineer responsible for customer data migration workflows at an AI startup. Working closely with clients to ensure successful data migrations and bridging communication with engineering teams.
Sage Intacct Implementation Manager
Implementation Manager overseeing project delivery, governance, and team performance for Accordant Managed Services. Ensuring successful client onboarding and project execution in a remote capacity.
Senior Customer Engineer
Senior Customer Engineer at Collibra responsible for customer relationships and technical guidance. Fosters collaboration and identifies opportunities to demonstrate value in data management.
System Implementation Specialist
System Implementation Specialist at Mindray North America managing installations and supporting medical technology in hospitals. Ensuring integration and performance while delivering exceptional customer support.