Independent Account Executive – CST
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Job Description
Independent Account Executive cultivating customer retention and acquiring new accounts for OPENLANE, a technology company in vehicle remarketing.
Responsibilities:
- Act as the main point of contact for dealerships within your assigned book of business and drive growth by understanding your customer’s business needs.
- Maintain a good flow of communication with all departments while acting cross-organizationally to ensure satisfaction of stakeholders and resolution of issues.
- Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments.
- Understand and react to the competitive landscape.
- Thoroughly document all research and customer interactions in our CRM to ensure product and service reliability.
- Track daily, weekly, monthly call activity and performance measurements against goals and sales targets using CRM software to meet or exceed all goals and KPIs.
- You will play a pivotal role in coaching our customers on best practices, empowering them to thrive within our marketplace through personalized guidance and support.
Requirements:
- 3-5 years of related sales and/or account management experience
- Strong understanding of online technologies and proficiency in Google Suite offerings
- Proven track record as a proactive problem-solver, taking ownership of issues from beginning to end
- Excellent oral and written communication skills, with a focus on customer service
- Strong organizational, time management, and prioritization skills–Capable of handling multiple demands at any given time
- Proven ability to work autonomously and stay focused in a remote work environment.
Benefits:
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
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