Strategic Account Executive
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Job Description
Senior Account Executive managing client relationships with a focus on pharmacy benefits at Crumdale, a diversified insurance firm specializing in healthcare solutions.
Responsibilities:
- Responsible for the customer’s total service experience with Crumdale
- Acts as a trusted advisor while managing ongoing client relationships (brokers, TPAs & employers) and ensuring service delivery with a focus on the pharmacy benefit
- Represents clients internally as advocate and coordinates with other functional areas within the company to implement client benefits, complete projects, and address service needs
- Building strong relationships with our client groups
- Implementing benefit communication programs with the client’s organization
- Helping the client interpret data to guide decision making
- Troubleshooting any issues that may arise to ensure client satisfaction with Crumdale
Requirements:
- Designated lead point of contact for assigned clients and own overall and day-to-day client service delivery
- Responsible for the overall establishment and maintenance of a successful and lasting client relationship while supporting all aspects of each client’s account
- Create unique consultative partnerships with each client group to achieve their designated outcomes or goals
- Build relationships with brokers, consultants, TPA and employers
- Managed and support the successful implementation of client prescription benefit plan and ongoing communication for our partnerships
- Accountable for client satisfaction and retention
- Participates in client meetings and finalist presentations
- Present and support client presentations with a focus on trends identified from client’s data
- Support key client groups on areas including contract renewal, pricing, benefit or clinical program changes
- Ensure a successful new client implementation and smooth transition of client from other organizations
- Ensure delivery and accuracy of client’s pharmacy deliverables (e.g. invoices, rebates, true-ups, reports, performance reviews)
- Manage ongoing contract relationships and service delivery to clients with a focus on the pharmacy benefit
- Monitor progress to deadlines
- Ensure appropriate and effective communication among team members, the client, their advisors, and the PBM
- Communicate issues internally and provide support to resolve benefit escalated questions and service issues
- Assist with the preparation and presentation of deliverables and outcomes
- Support the pharmacy practice on internal marketing or intellectual capital initiatives
- Partners with internal Account Managers to address client needs and proactively management the pharmacy benefit program
- Represent client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs
- Own new client relationship from implementation through renewals
- Own client’s performance review process
- Product consultation and upsell
- Contract negotiations
- Pharmacy trend management and cost containment
- Other duties as assigned
Benefits:
- Medical
- Telemedicine
- Dental
- Vision
- Life, AD&D, Disability
- 401(k)
- Flexible Time-off
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