Inside Account Growth Manager
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Job Description
Growth Manager responsible for relationship management and expansion of managed services clients in the U.S. Driving revenue growth and ensuring client satisfaction through strategic advisory.
Responsibilities:
- Own the ongoing success, retention, and growth of a portfolio of managed services clients.
- Serve as the primary relationship manager for assigned accounts.
- Conduct Quarterly Business Reviews (QBRs) to review service performance, security posture, compliance progress, and technology roadmaps.
- Build strong relationships with executive and operational stakeholders.
- Identify and mitigate churn risks through proactive account management.
- Drive Net Revenue Retention (NRR) and Monthly Recurring Revenue (MRR) growth across assigned accounts.
- Identify, position, and close upsell and cross-sell opportunities.
- Manage contract renewals and service agreement expansions.
- Act as a strategic advisor helping clients align technology investments with business and compliance objectives.
Requirements:
- 3+ years of MSP Account Management, Technology Sales, Customer Success, or B2B Account Management experience.
- Experience managing recurring revenue accounts within an MSP, MSSP, SaaS, or technology services organization.
- Familiarity with managed IT services, cybersecurity solutions, Microsoft 365, cloud technologies, and compliance frameworks.
- Understanding of CMMC, NIST 800-171, DFARS, or regulated industry requirements preferred.
- Proven success in account growth, renewals, and consultative selling.
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