Insights Partner
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Job Description
Insights Partner providing post-sale value and driving platform adoption for customer accounts at UserTesting. Collaborating with Account Executives to help customers maximize their experience.
Responsibilities:
- Serve as the primary post-sale value partner for a portfolio of customer accounts
- Help customers define success with UserTesting and develop adoption plans aligned to their business goals
- Drive platform adoption, repeat usage, workflow integration, and broader organizational engagement
- Advise customers on research and insights best practices, methodology selection, and workflow integration
- Translate research concepts into practical guidance for stakeholders with varying levels of research experience
- Partner closely with Account Executives on account planning, renewals, value reviews, and expansion opportunities
- Identify customer risks related to adoption, engagement, or value realization and proactively recommend solutions
- Connect customers to the appropriate internal resources, including Support, Product, Finance, Enablement, and Professional Services teams
- Maintain customer engagement insights and documentation using tools such as Planhat, Gong, and Salesforce
Requirements:
- 3+ years of experience in UX research, UX design, customer insights, product insights, research operations, human-centered design, or a related field
- Hands-on experience conducting or supporting research using qualitative and quantitative methods such as usability testing, interviews, surveys, journey mapping, or benchmarking
- Experience working within product, design, research, insights, or customer experience organizations
- Strong ability to translate research best practices into practical guidance for non-research audiences
- Excellent facilitation, communication, storytelling, and stakeholder management skills
- Ability to influence cross-functional stakeholders without direct authority
- Strong customer orientation with the ability to build trust and credibility quickly
- Comfortable working in a fast-paced, evolving environment with multiple priorities
- Strong organizational skills and experience managing a portfolio of customer relationships
- Business acumen and the ability to connect customer goals to platform adoption and value realization
- Experience with insights or research platforms such as UserTesting, UserZoom, Qualtrics, Medallia, Dovetail, Maze, or similar tools is preferred
- Ability to travel approximately 5-10% to meet with customers, facilitate strategic conversations, and strengthen executive and stakeholder relationships
Benefits:
- Accommodations for a diverse range of applicants
- Equal Opportunity Employer
- Inclusion, Diversity, Equity, and Belonging initiatives
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