Principal Managing Partner – Education, Government
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Job Description
Managing Partner at Workday advising strategic accounts in Education & Government. Responsible for customer deployment success and maintaining executive relationships.
Responsibilities:
- Establish and manage relationships with customer executives and stakeholders creating a valued, long-term partnership with mutual accountability and serve as an extension of Workday leadership on assigned accounts
- Maintain responsibility for Workday deployment and adoption success guiding customers in successful enterprise transformation, planning and implementation of new features and products
- Collaborate with Account Executives and Service Executives to help position and sell or upsell Workday product, deployment, and postproduction services, into your customer base and ensure they’re getting maximum value from the product
- Provide advice to and participate in prospect sales cycles to help support implementation related activities that will become part of their portfolio
- Drive customer self-sufficiency by ensuring customers understand what success looks like and how to engage with the Workday services and product organizations
- Partner with workmates to position additional value available through in-subscription adoption, additional subscription products, or activation of offerings from our platform ecosystem
- Guide large, partner-led accounts with significant complexity such as multi-institutional higher education systems, large local governments, or statewide deployment scope
- Create and deliver MP-related deliverables with Success Plans, e.g. strategic and engagement plans
- Provide direction and support to Workday and partner project teams especially as it relates to scope, budget, timeline, and critical deployment issues, may act as the point of contact to facilitate and resolve escalated customer and/or project issues
- Engage other service resources as necessary to support account planning and feature adoption strategies
- Leverage customer relationships as needed for prospect references
Requirements:
- 10+ years’ experience deploying large, sophisticated Cloud SaaS ERP solutions at a project and program manager level within the Higher Education and/or State & Local Government markets.
- 8+ years of developing and maintaining C-level relationships resulting in successful partnerships and strategic alignment
- 2+ years direct experience with a cloud-native HR or Finance software as an implementation leader, business function owner, hands-on configuration resource, or workmate
- Experience and active networks within the higher education market. Similar exposure to government considered a benefit
- Excellent stakeholder management skills
- Ability to empower and lead a matrixed team of individuals at multiple levels within an organization
- Ability to manage and prioritize multiple customers’ demands balancing customer satisfaction with revenue and profitability targets
- Proven ability to develop and implement effective account strategies focused on building strong client relationships, identifying growth opportunities, and driving customer retention and revenue.
- Strong customer insights skills
- Exceptional relationship management skills
- Strong account planning skills
- Demonstrated credibility, built on honesty, expertise, and consistent communication to foster trust and confidence with stakeholders.
- Strong customer engagement skills
- Strong ability to identify and understand customer needs through market research, feedback analysis, and problem-solving to inform product development, marketing strategies, and customer service improvements.
- Ability to travel up to 50%.
Benefits:
- Workday Bonus Plan
- role-specific commission/bonus
- annual refresh stock grants
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