Insurance Operations Specialist
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Job Description
Insurance Operations Specialist managing insurance operations including verifying benefits and securing authorizations at Blackbird Health providing mental health services.
Responsibilities:
- Verify insurance coverage, eligibility, and benefits for new and existing patients.
- Call insurance companies to confirm coverage and resolve issues related to pre-authorizations, referrals, and claims.
- Serve as a point of contact for patient questions about insurance coverage, copays, and billing.
- Manage and track pre-authorizations for clinical services to ensure timely approval and updates.
- Support patients and other Blackbird departments to help ensure continuity of care.
- Provide exceptional customer service by actively listening to and addressing patient concerns.
Requirements:
- 2-4 years of health care billing experience working with insurance companies.
- 2-4 years of experience with EHR/PM Systems such as Athena.
- 1-3 years of experience in a customer service setting.
- Experience with insurance eligibility verification and benefits determination.
- Familiarity with securing prior authorizations and referrals for services.
- Knowledge of medical billing and insurance terminology.
- Ability to maintain confidentiality according to HIPAA regulations.
- Reliable high-speed internet access.
Benefits:
- Medical, Dental & Vision coverage
- 401k (with a company match)
- Employer-paid life insurance coverage
- Generous paid time off
- Opportunities for career growth
- Diverse and experienced leadership team, supportive work culture
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