Senior Operational Excellence Advisor
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Job Description
Senior Advisor leading complex programs improving operational performance at The Cigna Group. Collaborating across clinical, technology, and operations teams for meaningful outcomes.
Responsibilities:
- Lead end-to-end program execution across complex initiatives, ensuring delivery meets quality, timeline, and performance expectations
- Establish and evolve governance frameworks that enable clear oversight, decision-making, and accountability
- Translate operational, claims, and performance data into actionable insights that inform strategy and improve outcomes
- Drive continuous improvement initiatives that streamline workflows, reduce inefficiencies, and enhance scalability
- Proactively identify risks and lead cross-functional resolution efforts, including root cause analysis and corrective actions
- Partner with clinical, IT, and operations teams to implement solutions and ensure successful adoption of new processes and tools
- Oversee reporting strategy and delivery, ensuring accuracy, consistency, and value for stakeholders and clients
- Support client and stakeholder engagement through high-quality deliverables and effective communication
- Lead special projects and enterprise initiatives that support operational excellence and business priorities
Requirements:
- 10 or more years of experience in operations, program or project management, process improvement, data analysis, or a related field
- Proven ability to lead complex, cross-functional initiatives from planning through execution
- Strong analytical and problem-solving skills with experience performing root cause analysis
- Experience building governance structures and managing operational performance
- Ability to communicate complex information clearly to a range of audiences
- Demonstrated ability to manage multiple priorities in a dynamic environment with a focus on results
- Bachelor's degree or equivalent experience (preferred)
- Experience working in healthcare, pharmacy, or regulated environments (preferred)
- Familiarity with large-scale operational transformations or system implementations (preferred)
- Experience supporting client-facing operations or reporting functions (preferred)
Benefits:
- Medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
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