Internal Account Director, Recruitment & Retention
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Job Description
Internal Account Director at Syneos Health overseeing patient recruitment for clinical trials. Leading cross-functional teams to drive enrollment strategies and ensure trial success under tight timelines.
Responsibilities:
- Lead Recruitment Strategy: Own the development and execution of patient recruitment and retention plans (PRPs) from study start-up through close-out.
- Be the Sponsor’s Go-To Expert: Represent R&R solutions in Bid Defense Meetings, pre-award planning, and escalations.
- Cross-Functional Leadership: Partner with Clinical Trial Managers, Project Leads, Regulatory, Operations, and Data Scientists to deliver data-driven solutions.
- Enrollment Oversight: Track study progress, proactively manage risks, and implement mitigation strategies to protect timelines.
- Data & Vendor Management: Analyze performance trends, collaborate with vendors, and apply insights to optimize recruitment outcomes.
- Solution Innovation: Contribute to continuous improvement by sharing lessons learned, market insights, and client feedback.
- Strategic Partnerships: Build and sustain strong sponsor, site, and vendor relationships to ensure delivery excellence and repeat business.
- Mentorship & Growth: Provide guidance to colleagues and strengthen team capabilities as the group expands.
Requirements:
- 8+ years of clinical research or clinical trial operations experience, with extensive focus on patient recruitment and retention
- Minimum of 1–2 years in leadership or management roles
- Proven track record of developing and executing successful, measurable recruitment strategies across therapeutic areas
- Strong understanding of global R&R strategies, including decentralized trials, direct-to-patient outreach, and site-facing support
- Ability to manage multiple, complex studies under tight timelines
- Skilled in Microsoft Office Suite; familiarity with clinical trial technology platforms preferred
Benefits:
- career development and progression
- supportive and engaged line management
- technical and therapeutic area training
- peer recognition
- total rewards program
- inclusive culture
- flexible work arrangements
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