Client Account Executive
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Job Description
Client Account Executive maximizing revenue, retention, and relationships with clients at Tangoe. Focus on service management and contract compliance in a remote environment.
Responsibilities:
- Develop relationships with customer base to provide updates to management and internal operational teams with overall client satisfaction, contract compliance, and any potential new business opportunities
- Proactively work with Tangoe operational teams on account reviews (QBR’s) with all assigned customers to include analysis of service needs and usage trends.
- Identify products and pricing offerings that meet customer needs and business objectives
- Analyze and understand contractual language to ensure operational delivery and compliance.
- Account retention through the development of strong relationships with key client decision makers and users.
- Mitigate churn.
- Relationship development and management with key individuals and top decision makers and strive to build relationships at the C-Level.
- Represent a knowledgeable, efficient, and professional image of Tangoe by handling business in a respectful and professional manner
- Ensure that client issues are dealt with in an efficient manner, escalating critical issues appropriately.
- Own the contract and contract renewal process on existing clients
- Work closely with the project team to maintain a continuous knowledge of customer contracted services.
- Identify potential issues and/or opportunities related to the project
- Understanding of company capabilities and service, and effectively communicates all offerings to the client
Requirements:
- Bachelor's Degree in Business or related field or work equivalent
- 7+ years of experience in high performance sales organizations
- Proven Account Management track record focusing on satisfaction, contractual commitments and up-selling capability
- Ability to communicate with Sr. Management &/or C-Level Executive customer contacts
- Track record of closing sales and achieving quarterly sales quotas
- 5+ years in Telecommunications Expense Management ideal
- Proficient in Microsoft Office Products (Outlook, Excel, PPT, Word etc.)
Benefits:
- A competitive salary, along with a whole stack of other benefits too!
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