IT Engineer, Associate
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Job Description
IT Engineer responsible for installation and troubleshooting of ZOLL's software on client systems. Engaging with clients and internal teams for successful deployment and training.
Responsibilities:
- Work with ZOLL Data employees and customers to evaluate client hardware and platform in preparation for the deployment of ZOLL software
- Scope each new install and provide an implementation strategy prior to remoting installation
- Facilitate scope calls with the customer to ensure proper hardware and other prerequisites are defined
- Pre-install and configure RescueNet components
- Work within the IT Services Group to develop processes and protocols for delivering quality solutions to our clients
- Represent the company in a professional and competent manner as corporate liaison at all times
- Manage client expectations and develop internal and external relationships
- Continue to learn and apply IT methodologies and best practices
- Willingly engage in self and professional improvement training utilizing both internal and external training tools and classes
Requirements:
- Bachelor's Degree preferred
- 1-3 years
- 2+ years of external client facing IT related experience required
- Professional experience with Windows DNS required
- Experience troubleshooting LAN/WAN architectures including firewalls, servers, and routers required
- Extensive experience installing and configuring server components such as services, IIS, virtual machines, Windows Server Active Directory and other server level systems required
- Experience troubleshooting Server Hardware problems required
- Experience and installation of SQL Server 2008, SQL Server 2012 and SQL Server 2014, Server 2016 required
- Experience and thorough knowledge of Windows Server and workstation Operating Systems including installation, security and maintenance preferred
- RAID knowledge and experience preferred
Benefits:
- Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com
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