IT Support Level 3
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Job Description
IT Support Level 3 Specialist for U.S.-based technology services team. Responsible for managing complex infrastructure environments and optimizing IT systems across diverse clients.
Responsibilities:
- Install, configure, and maintain Microsoft 365, Google Workspace, and AWS environments.
- Administer and maintain Windows Server and other server infrastructures.
- Troubleshoot advanced issues across Windows, Linux, macOS, and server systems.
- Manage local networks, IP addressing, DNS, and email systems.
- Install and maintain antivirus, firewall, VPN, and security tools (e.g., Cisco Meraki, Sophos, SentinelOne, Todyl).
- Configure and manage remote connection tools (e.g., ConnectWise, Datto).
- Administer backup and virtualization platforms (e.g., Datto, MSP360, NinjaOne).
- Optimize and scale hardware and software solutions based on client needs.
- Evaluate and compare IT services to recommend the most effective solutions.
- Create detailed troubleshooting documentation and maintain system records (e.g., ITGlue).
- Manage and maintain ticketing systems (e.g., Autotask, Syncro, ConnectWise).
- Automate tasks using scripting or programming languages where applicable.
- Provide excellent customer service while managing ticket activity efficiently.
Requirements:
- Advanced experience administering Microsoft 365, Google Workspace, and/or AWS environments.
- Strong server administration skills (Windows Server and cloud-based infrastructure).
- Proven expertise troubleshooting Windows, Linux, and macOS systems.
- Experience with network administration, IP addressing, DNS, and IT security tools.
- Hands-on experience with backup, firewall, virtualization, and remote management platforms.
- Experience with ticketing systems and MSP workflows.
- Ability to automate processes using scripting or programming languages.
- Strong documentation skills and experience creating technical SOPs.
- Excellent English communication skills and strong customer service mindset.
- Ability to work independently while collaborating effectively within a team.
Benefits:
- Competitive pay in US Dollars.
- You'll get to work with some amazing, respected business professionals.
- We really value and encourage input from our team members.
- We offer different payment methods (Zelle, Face Bank, Binance)
- You'll get paid every two weeks.
- Birthday and work anniversary celebrations.
- Alliances with many brands grant extra benefits to freelancers.
- Weekly recreation dynamics that foster a healthy work environment.
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