IT Support
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Job Description
IT Support role ensuring operational efficiency at Sparteo, a company reshaping programmatic advertising. Manage hardware, software, and user support in a fully remote environment.
Responsibilities:
- Oversee the deployment, maintenance, and security of hardware (laptops, peripherals).
- Manage IT inventory and stock: track equipment, handle procurement, and prepare devices for employees.
- Prepare and manage employee onboarding and offboarding from a technical standpoint (device setup, access provisioning, equipment recovery).
- Manage software licensing and SaaS access (Google Workspace, Slack, etc.).
- Ensure the smooth operation of the office network environment.
- Provide on-site technical support when necessary to assist teams and resolve technical issues.
- Act as the primary point of contact for technical escalations.
- Streamline the onboarding/offboarding process from a technical standpoint.
- Create documentation and self-help guides to empower Sparteo employees.
- Implement IT automation to reduce manual support tasks.
- Ensure compliance with Sparteo’s security policies and data protection standards.
- Monitor system performance and manage hardware inventory and procurement.
Requirements:
- Technical Savvy: Strong knowledge of macOS environments and SaaS administration.
- Experience with MDM tools, ideally Jamf, for device management and deployment.
- Service Mindset: You are user-centric. You solve problems with a smile and focus on delivering the best internal user experience.
- Problem Solver: You have a “Get it done” attitude (Sparteo DNA) and can prioritize in a fast-moving environment.
- Communication: Fluent in English and French to support our international expansion.
Benefits:
- Dynamic Remote Culture: At Sparteo, we embrace a flexible work environment that adapts to your lifestyle, allowing you to contribute from wherever you feel most productive, be it from home or our urban offices in Paris, Lille, or London.
- Close-knit Team: Be part of our dynamic and united team, where collaboration, innovation, and mutual support drive our collective success and create a thriving work environment.
- Vibrant Social Events: Engage in regular social gatherings and company events that foster community and celebrate our milestones.
- Rapid Growth: Experience the excitement of working with a company in rapid expansion mode, impacting the advertising technology landscape across Europe and beyond.
- Tailored Support: We provide robust career development support, including training programs, career check-ins with HR, opportunities for internal mobility, and performance feedback sessions conducted quarterly or semi-annually, depending on your role.
- Comprehensive Health and pension plans: We provide a robust health benefits plan, ensuring you and your family are covered and cared for.
- Additional Perks: Benefit from the Swile card for meals.
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