Junior Customer Representative, German
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Job Description
Junior customer representative supporting German-speaking customers for Elavon, U.S. Bank’s payment-solutions subsidiary. Handling account, card, payment, and transaction inquiries remotely from Poland.
Responsibilities:
- Support customers in German and English internally via phone and written channels
- Answer customer inquiries related to accounts, cards, payments and transactions
- Resolve standard customer issues according to procedures
- Accurately document customer interactions in internal systems
- Cooperate with internal teams to ensure timely resolution of cases
- Deliver a professional and friendly customer experience
Requirements:
- Very good German (C1/C2), written and spoken
- Communicative English (B1/B2), written and spoken
- Secondary education
- Strong communication skills and customer focus
- Ability to work with systems and follow procedures
- Willingness to develop knowledge of banking products
Benefits:
- Maternity cover contract
- Paid onboarding and comprehensive training
- Stable job in an international environment
- Opportunity to gain experience in banking/financial services
- Clear development paths and internal mobility
- Performance-based incentives for eligible employees
- Inclusive equitable benefits focused around financial wellbeing, health & wellness
- Continuous development opportunities including training, education support, and career progression pathways
- Employee recognition programs
- Inclusive and accessible recruitment experience with adjustments available during application or hiring
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