Junior Customer Representative, Norwegian
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Job Description
Junior Customer Representative supporting Norwegian-market customers for Elavon, U.S. Bank’s payment-solutions subsidiary. Handling banking inquiries, resolving issues, documenting interactions, and escalating cases via phone and digital channels.
Responsibilities:
- Provide customer support in Norwegian via phone and digital channels
- Handle inquiries regarding accounts, cards, payments and basic banking services
- Resolve standard issues during the first contact or escalate when needed
- Ensure high-quality documentation of customer interactions
- Follow internal procedures and compliance requirements
- Support customers from the Norwegian market while building a long-term career in an international financial organization
Requirements:
- Very good command of Polish (C1), spoken and written
- Very good command of Norwegian (C1), spoken and written
- Secondary education
- Customer-oriented attitude and strong communication skills
- Readiness to learn banking products and internal systems
- Attention to detail and reliability
- No banking experience required
Benefits:
- Maternity cover contract
- Competitive salary aligned with language skills
- Full training – no banking experience required
- International work environment
- Long-term career opportunities
- Language premium
- Supportive team and modern working conditions
- Performance-based incentives for eligible employees
- Inclusive equitable benefits focused around financial wellbeing, health & wellness
- Continuous development opportunities including training, education support, and career progression pathways
- Employee recognition programs
- Home-based remote work
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