Junior IT Support
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Job Description
Junior IT Support role at Aivo supporting Microsoft 365 and managing macOS/Windows devices. Troubleshooting, onboarding, and ensuring all systems remain secure and compliant within a small IT team.
Responsibilities:
- Proactively monitor systems and devices for issues before they impact employees.
- Act as the first point of contact for IT support requests via ticketing system or chat.
- Troubleshoot and resolve Tier 1 and Tier 2 issues for macOS and Windows devices.
- Perform account setup, password resets, MFA troubleshooting, and license assignment in Microsoft 365.
- Assist with onboarding and offboarding processes, including account creation, device setup, and permissions.
- Use Intune and Addigy to enroll devices, verify compliance, and initiate wipes when necessary.
- Maintain the device inventory and ensure equipment is properly labeled and tracked.
- Coordinate with employees to ensure devices meet compliance standards (encryption, OS updates, antivirus).
- Document common support issues and suggest improvements to make everyday IT processes more efficient.
- Collaborate with senior IT staff to resolve complex or escalated issues.
- Contribute to IT projects and process improvements as part of ongoing team initiatives.
Requirements:
- 1–2 years of experience in IT support, helpdesk, or a similar technical role.
- Experience supporting Microsoft 365 and standard productivity tools (Teams, OneDrive, Outlook).
- Interest in developing deeper expertise in device management or automation.
- Comfortable working with macOS and Windows 10/11 systems.
- Familiarity with or exposure to device management tools (e.g., Intune, Addigy) for basic operational tasks.
- Understanding of endpoint security basics (encryption, antivirus, updates).
- Strong troubleshooting and communication skills, with a customer-service mindset.
- Ability to work independently and manage priorities in a remote, distributed team.
- Fluency in English and Spanish to support our global employee base.
Benefits:
- Professional development opportunities
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