Junior Payment Support Specialist
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Job Description
Junior Payment Support Specialist at CentroBill supporting payment processing integration for various merchants. Understanding API architectures and resolving technical issues efficiently.
Responsibilities:
- Provide dedicated payment processing integration support to all types of merchants;
- Understand API system architecture (at a high level);
- Work with transaction logs (JSON/XML) and internal & external dashboards for transaction verification;
- Use troubleshooting techniques to identify the root causes of the merchant issues and resolve them;
- Communicate with merchants regarding their requests using different channels: email, Jira, TG, Slack, Teams;
- Investigate technical issues and promptly escalate concerns to the senior engineers if needed;
- Work together with other teams in order to mitigate vulnerabilities and resolve complex merchant’s requests.
Requirements:
- Recent graduate or last-year student of national universities
- Excellent written and verbal communication skills, ability to express thoughts logically
- Pattern recognition abilities and excellent memorizing skills
- Fluency in English both spoken and written
- Enthusiasm and passion for making our partners happy.
- Basic programming skills in PHP or Python (nice to have)
- Knowledge of different types of APIs, web protocols and services (nice to have)
Benefits:
- Comprehensive benefits package
- Comfortable office in Kyiv with Starlink and electric generator
- Flexible working hours and hybrid work options
- Access to the latest tools and technologies
- Opportunities for professional development and career advancement
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