Junior Support Technician
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Job Description
Junior Support Technician at Quality Digital providing IT solutions and troubleshooting support for diverse IT challenges.
Responsibilities:
- Log and manage tickets, handling 1st and 2nd level requests;
- Provide support for operating systems and software installation, Microsoft Office suite, networks, printers and peripherals, as well as maintenance of desktops and laptops;
- Perform directory mapping, configure email (POP/Exchange), Lotus Notes, set up user profiles, install VPN, and configure IP settings;
- Monitor, respond to, and update tickets in the queue to prevent backlogs that could compromise the project's SLA, and minimize the number of outstanding tickets;
- Create and maintain knowledge base articles, procedures, support scripts, and troubleshooting documentation in the KCS portal.
Requirements:
- High school diploma
- Knowledge of network troubleshooting, microcomputing, software and hardware, service desk tools, operating systems, and Microsoft Office
- Currently pursuing a university degree in a Technology-related field
Benefits:
- Meal and/or food allowance for groceries and meals 🍴
- Medical and dental coverage for you and your family 💙
- Pharmacy discount agreements for medication savings 💊
- Childcare assistance according to current policy 🍼
- Gym membership partnership to encourage exercise 🤸♀️🤸♂️
- Partnership with SESC for cultural and leisure programs ✈
- Partnerships for language courses, technology training and online learning platforms 📚
- Payroll loan with attractive rates plus a financial education program 💰
- Corporate University and learning paths with content on technology, soft skills, market trends and more 👨💻
- Employee referral program with potential rewards and bonuses 🎁
- Group life insurance ⛑
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